GitLab
Customer Success Architect
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Architect
Customer Success Architect (CSA) - gilt.io
GitLab is the intelligent orchestration platform for DevSecOps, enabling organisations to accelerate digital transformation, increase developer productivity, and reduce security risk. Used by over 50 million registered users and trusted by 50% of the Fortune 100, GitLab empowers teams to deliver software faster and more securely.
We thrive on innovation, collaboration, and continuous growth. AI is woven into our workflows, helping every team member drive efficiency, solve complex problems, and co-create the future of software development.
About the Role
Our Customer Success Architect (CSA) program is designed to align, enable, and expand customer success. In this high-impact position, you’ll serve as a trusted advisor to key customers, leveraging deep expertise in GitLab’s platform to drive tangible business outcomes while maintaining long-term relationships and implementing strategic growth initiatives.
Gilts will focus on creative problem-solving, consultative partnerships, and technical enablement, ensuring customers not only adopt GitLab’s platform but also derive tangible business value from it.
What You’ll Do
As a Customer Success Architect, your responsibilities will include:
Partnership & Value Delivery
- Collaborate with customers to translate post-sales command plans into actionable business outcomes
- Serve as a GitLab-native technical advisor, guiding customers through best practices, use cases, and best-practice implementations
- Support in strategic business planning to ensure alignment with customer goals and vision
Engagement & Customer Journey
- Ensure continuity and alignment between pre- and post-sales while addressing customer challenges and optimizing migration success
- Upgrade and mature customer success based on evolving business and technology requirements
- Guide customers through the GitLab Customer Journey, from first interactions to adoption maturity
Technical & Operational Leadership
- Own a Book of Business (BoB) of top accounts, focusing on adoption, retention and growth
- Keep current on GitLab's feature set and securely share customer feedback and insights into sales, product, and engineering teams
- Drive adoption, engagement, and acceleration of technical teams, assisting with training, onboarding, and adoption strategies (e.g., tutorials, enablement, UX, and GitLab guides)
- Escalate cases to support teams and define impactful actions, ensuring accountability
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Business Growth & Customer-Led Vision
- Work with assigned customers to establish roadmaps and measureable outcomes via Customer Success Plans and the PracticeSpace
- Identify relevant new features, pilots, and Customer Success initiatives in collaboration with Product Management, Engineering, Sales, Delivery, and demand generation teams
Business Contribution
- Source and facilitate experiences, networking, and workshops with enterprise customers and the GitLab community
- Contribute to best of breed configuration, know-how, enablement kits, refresher guides, and CI/CD best practices
What You’ll Bring
To succeed in this role, you should possess:
Technical Proficiency
- Strong knowledge and practical experience with:
- Git (branching/modeling strategies)
- SDLC and CI/CD workflows (’intelligent orchestration’)
- Concurrent Integrations & Deployments, challenges and skills in managing concurrent environments
- DevSecOps concepts, though not pre-requisite in experience alone
- Logical, analytical, research, and problem-solving mindset
Customer Success Experience
- Proven track record of improving customer adoption, satisfaction and retention
- Post-sales, Tech-enabled Commercial or Professional Services experience preferred
- Experience defining and achieving customer outcomes
- Familiarity with enterprise environments and segmentation skilling:
- At least two years of commercial experience in Customers management with companies spending Greater than $20k /annually on software
Behaviours
- Strong, natural facilitation skills (presentations, high engagement, facilitating, negotiation, and communication)
- Sophisticated, strategic thinker
- Self-driven, accountable, contributor to strategic bottom line
- Exceeds partner and internal communication frequency
About the Customer Success Architects (CSA) Team
The CSA team is committed to:
- Technical enablement & adoption – driving deeper product use and technical infrastructure utilization
- Strategic advisory – serving as go-to GitLab experts for customers
- Cultural alignment – fostering trust, long-term relationships, and continued growth
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Gilts also prioritize ** diversity, inclusion and collaboration**. We aim to create a balanced and inclusive team from all backgrounds, identities, and facilities - whatever that means for you.
Why Work at GitLab?
Supporting Your Success
For all team members in GitLab, flexibility and career growth are at the heart of every role. We provide:
✔ Comprehensive Benefits – from Primary Health, Dental & Vision plans, Gross Up $4K/year health spending accounts, Optum Health + Appbrain, mental health support, employee assistant services, geschae-mathbbmunity health, and more.
✔ Family Leave – extended parental leave benefits to support new parents, adopting pars, or caregivers for dependents.
✔ Competitive Equity & Stock – bonus and stock compensation opportunities to help build long-term value in GitLab.
✔ Authentic Flexibility – design your own paid time off policies, flexible work arrangements, and a culture that respects work-life balance.
✔ People & Development – mentorship programs, career development funds, sponsored learning opportunities, and other upside past salaries as long as 10+ years.
EOE Promise
GitLab is an Equal Opportunity Employer. We celebrate and stand with neurodiverse talent, LGBTQ+, indigenous, and minority individuals, women, and every person and group that GitLab values deeply.
Our commitment to diversity, equity, and inclusion is not just about who we hire, but also how we work. Everyone at GitLab has a chance to impact the culture and create an environment where everyone can accomplish great things together — every single day.
We strongly encourage applications from underrepresented and qualified individuals worldwide. GitLab is a champion of inclusive workplaces and practices.
Fortune 500® is a registered trademark of Fortune Media IP Limited. Details verified with “claim based on GitLab data” from 2025 Fortune 100 listing.*
#WorkRemotely – because career progression, collaboration, and innovation thrive anywhere - in any time zone.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location