Running Paper
Customer Success Associate
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Job Overview
Running Paper is an AI marking platform for schools, used in over 80 schools across the UK. We help teachers mark student work faster and more consistently, giving them back time and giving pupils better feedback.
We are a small startup based in Manchester, building something with real purpose in education. As we grow, this is a chance to join early, make a genuine impact and grow with the team. You can find out more about us at www.runningpaper.co.uk.
We are looking for a Customer Success Associate to be the main point of contact for the schools that use Running Paper. You will help schools get set up, answer their questions and make sure they are getting real value from the platform. It is a people-focused role for someone who is a clear communicator and genuinely good with people.
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What you will do
- Be the first point of contact for the schools in your care, providing timely and helpful support
- Guide new schools through onboarding and training so they get up and running with confidence
- Check in regularly to make sure each school is getting the most from the platform
- Resolve queries quickly, escalating more complex cases to the right person when needed
- Bring school feedback back to the team to help shape and improve the product
- Help build resources such as guides and FAQs that make Running Paper easier to use
As a small team, roles here are naturally varied. Alongside your core responsibilities you will get involved in other areas of the business, giving you the chance to learn new skills and grow well beyond a single job description.
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What we are looking for
- Excellent written and spoken English
- Strong organisation and attention to detail
- A proactive, empathetic approach to solving problems
- Confidence picking up new software and digital tools
- Someone who works well independently and as part of a small team
Experience matters far less to us than attitude. Any background in a customer-facing role such as retail, hospitality, tutoring, education, or support is a welcome bonus, but how you work with people matters most.
The details
- Location: Manchester based, hybrid
- Hours: full time, Monday to Friday
- Salary: £27,000 to £30,000 per year
- Holiday: 20 days paid holiday plus 8 bank holidays
- Start date: mid August
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