Sage
Customer Success Consultant
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Job Description
Help Customers Thrive. Drive Success. Make an Impact.
Are you passionate about building strong customer relationships and helping businesses get the very best from technology? Do you enjoy combining a consultative approach with commercial awareness to deliver outstanding customer experiences?
We're looking for a Customer Success Consultant to join our team and play a key role in supporting customers throughout their journey. You'll work closely with businesses to understand their goals, champion product adoption, and ensure they realise maximum value from our solutions.
This is an exciting opportunity for someone who enjoys working directly with customers, thrives in a fast-paced environment, and is motivated by helping organisations succeed.
This is a Hybrid role with 3 days per week in our Newcastle Office.
Key Responsibilities
What You'll Be Doing
As a Customer Success Consultant, you'll be responsible for developing long-term customer relationships that drive retention, loyalty, and product engagement.
You'll proactively support customers through a structured, multi-channel contact strategy, helping them maximise the value of their investment while identifying opportunities to enhance their experience.
Key responsibilities include:
- Building trusted relationships with customers and key stakeholders.
- Delivering a proactive Customer Success Programme designed to increase product adoption and customer value.
- Understanding customer goals, challenges, and business processes, and aligning product capabilities to their needs.
- Acting as a strategic advisor, helping customers achieve successful business outcomes.
- Driving customer engagement through phone, email, virtual meetings, and other communication channels.
- Monitoring customer health, analysing data and trends, and turning insights into meaningful actions.
- Supporting retention and loyalty initiatives through exceptional customer experience.
- Identifying opportunities to improve customer outcomes and increase utilisation of products and services.
- Maintaining accurate customer records and managing activities against key performance indicators.
- Staying up to date with product developments, emerging technologies, and industry trends.
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What We're Looking For
We're seeking a customer-focused professional with excellent relationship-building skills and a genuine passion for helping customers succeed.
You'll bring:
- Exceptional customer service and communication skills.
- Strong influencing and stakeholder management capabilities, with the ability to engage decision-makers at all levels.
- A consultative approach and the confidence to challenge, advise, and guide customers.
- The ability to identify opportunities and take proactive action.
- Strong organisational skills and the ability to manage priorities effectively.
- A data-driven mindset, using insights to drive customer outcomes and business value.
- Resilience, adaptability, and a positive attitude when navigating challenges.
- The ability to build credibility quickly and develop long-lasting customer relationships.
- A commitment to continuous learning and maintaining product expertise.
- Proficiency in Microsoft Office, including Word, Outlook, and Excel.
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Desirable Experience
- Experience in Customer Success, Account Management, Customer Service, or a similar customer-facing role.
- Knowledge of the Accounting and Payroll industry.
- Experience working with software or technology-based solutions.
- An interest in emerging technologies and digital transformation.
Why Join Us?
This is more than a customer-facing role—it's an opportunity to become a trusted partner to businesses and directly influence their success. You'll join a collaborative and supportive team where your ideas are valued, your development is encouraged, and your impact is recognised.
If you're passionate about delivering exceptional customer experiences and helping customers unlock the full value of technology, we'd love to hear from you.
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