Allied Universal
Customer Success Director - Northeast Region
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Customer Success Director (Northeast Region - NYC Area)
About the Role
Allied Universal® is seeking a Customer Success Director for the Northeast Region, based out of the New York City area. In this strategic leadership position, you will drive client retention during critical rebid cycles, mitigate risks, and uphold regional accountability for key retention metrics—including rebid success, margin performance, and labor economics. This role demands B2B contract expertise, executive-level communication, and the ability to coordinate complex cross-functional renewal efforts.
Why Join Allied Universal?
- Drive Strategic Impact – Lead client retention efforts and influence regional success. Travel expectation: ~60%.
- Regional Leadership Opportunity – Hiring eight Customer Success Directors (across SW, NW, NE, MA, MW, CE, FL, SE), ideally near major cities to facilitate engagement.
- Rewarding Compensation & Growth – Base salary: $90,000–$120,000+, 20% bonus opportunity, equity, and growth potential. Compensation varies based on experience and market alignment.
Key Responsibilities
- Lead rebid efforts for high-value or cross-regional security accounts, collaborating with operations, finance, and pricing teams.
- Serve as the executive sponsor for designated accounts during renewal cycles.
- Oversee critical rebids, provide strategic guidance, and improve win probability.
- Directly lead the region’s Rebid Specialist and influence Branch Managers, General Managers, and field leaders on strategy, competitive positioning, and client communications.
- Conduct post-mortem analyses of wins and losses, then implement learnings region-wide.
- Monitor rebid retention tracking, margin performance, labor modeling, and HPW retention to detect risks early.
- Ensure regional accountability for rebid success by aligning with Regional and Branch leadership.
- Participate in executive client meetings, QBRs, and escalations to reinforce contract value and address concerns pre-rebid.
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Qualifications (Must Have)
Applicants must meet at least one of these experience/education criteria, plus all additional requirements:
- Education + Experience:
- Bachelor’s degree in Business, Criminal Justice, Security Management, or related field, with 8+ years of client retention experience
- Associate’s degree in the above fields, with 10+ years of client retention experience
- High school diploma or equivalent, with 15+ years of client retention experience
- Licenses/Certifications:
- Valid driver’s license (company or personal vehicle for client/field work)
- Experience:
- 4+ years of cross-functional leadership (managing diverse teams across branches)
- Strategic planning and RFP (Request for Proposal) development experience
- 2+ years of sales experience in contract security or service industries, with proven success
- Demonstrated success in client retention, contract management, and consultative selling
- Proficient in relationship-building (partnerships with operations, client satisfaction)
- Technical & Analytical Skills:
- Advanced Microsoft Office Suite proficiency
- Strong task prioritization, deadline management, and multifaceted project execution
- Acute analytical skills in contract economics, labor modeling, wage structures, and resource planning
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Preferred Qualifications
(Not required but impactful for success):
- Experience selling or managing multi-state security solutions for national/enterprise clients
- Track record of building and leading teams
- Holding a Master’s degree in business administration or related field
Benefits Package
Allied Universal offers a competitive benefits package, including:
- Comprehensive medical, dental, vision, life insurance (basic), and AD&D coverage
- Retirement plan and disability insurance
- 8 paid holidays, 5 sick days, 4 personal days
- Accrued vacation time (3.08 hours biweekly if earned). Unused vacation is paid out only as required by law
About Allied Universal
Allied Universal® is North America’s leading security and facility services company, dedicated to fostering collaborative workplaces that make a positive community impact. We prioritize a dynamic, inclusive culture with career growth opportunities rooted in purpose.
Diversity & Inclusion Commitment
Allied Universal is an Equal Opportunity Employer. Diversity, equity, and inclusion are central to our culture. We fostering a workplace respecting race/ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, and association with veterans.
For accessibility needs or assistance with applications, contact the local HR department. Find office details at: www.aus.com/offices
#LI-26 | Requisition ID: 2026-1623226
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