Tellus Power Europe
Customer Success Engineer – UK & Europe
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Customer Success Engineer – UK / Europe
Tellus Power Europe | Full-Time | (France, Italy, Germany or UK)
🌍 About Tellus Power
Tellus Power is a global leader in electric vehicle (EV) charging solutions — from AC and DC fast chargers to cutting-edge bidirectional Vehicle-to-Grid (V2G/V2X) technology. With over 450,000 chargers deployed worldwide, we are at the heart of the EV revolution. As we rapidly expand across the UK and European markets, we're building an exceptional team to match our ambition.
🚀 The Opportunity
We're looking for talented Customer Success Engineers to join our growing European Technical Operations team. This is a hands-on, customer-facing engineering role where you'll own technical relationships with our partners — from installers and Charge Point Operators (CPOs) to enterprise clients — and ensure their success with our products from day one.
This role is remote with occasional travel to customer sites across Europe.
Compensation: to be discussed (competitive, commensurate with experience)
🔧 What You'll Do
Technical Support & Customer Success
- Serve as the primary technical point of contact for customers, installers, and CPOs across Europe
- Diagnose and resolve complex technical issues through log interpretation and remote support
- Guide customers on the configuration of AC, DC, and V2G charging systems
- Own support tickets end-to-end — from first contact to resolution
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Documentation & Knowledge Management
- Improve and maintain installation manuals, commissioning guides, quick-start guides, and datasheets
- Ensure all documentation meets relevant regulatory standards
- Build a knowledge base that empowers partners to self-serve
Testing, Certification & Product Readiness
- Conduct integration testing with global charging platforms
- Gather technical evidence to support product certification and regulatory submissions
- Support firmware rollouts and new product launches
Process Improvement & Cross-Team Collaboration
- Identify root causes of recurring technical issues and drive systemic fixes
- Work closely with engineering teams (including China-based R&D) across time zones
- Manage RMA and spare parts processes efficiently
✅ What You Bring
- 5+ years of experience in technical support, electrical engineering, EV charging, or a closely related field
- Solid understanding of AC/DC electrical principles and hands-on troubleshooting skills
- Familiarity with support/ticketing platforms (Zoho Desk, Zendesk, Jira, Salesforce, or similar)
- Knowledge of OCPP and backend platform integrations is a strong advantage
- Strong written and verbal communication — you can explain technical concepts to both engineers and non-technical stakeholders
- High ownership mindset: you take problems from start to finish
- Comfortable working across time zones (EU + Asia)
- English proficiency required; additional European languages (primarily German, French, Italian) are a significant plus
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🌱 Why Tellus Power Europe?
- Work with cutting-edge bidirectional EV Charging technology that is shaping the future of sustainable transport
- Clear career growth path within our expanding Technical Operations Centre
- Flexible, remote-first working with international exposure
- Mission-driven company at the forefront of the energy transition
📍 Locations
We are hiring in: France | Italy | Germany | United Kingdom
📩 How to Apply
Please apply through LinkedIn or send your CV to jackh@eu.telluspowergroup.com
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