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Customer Success Executive (HF1346463)
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Customer Success Executive (HF1346463)
Customer Success Executive
Location: Epsom Working Arrangement: Hybrid (3 days in the office, 2 days from home) Salary: £30,000 basic salary + commission
Launch Your Career in Customer Success
Are you a people-focused individual with excellent communication skills and a passion for building relationships?
We’re partnering with a fast-growing SaaS business in Epsom seeking an ambitious Customer Success Executive to join their expanding team.
This is the perfect entry-level role for someone eager to develop a long-term career in Customer Success. You’ll receive full training and support, making it ideal for the right person with the right attitude and drive.
The Role
As a Customer Success Executive, you’ll:
- Support and nurture customer relationships, ensuring clients achieve maximum value from the platform
- Act as a trusted point of contact, helping customers overcome challenges, adopt new features, and reach their goals
- Contribute to customer retention and satisfaction throughout their journey
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Key Responsibilities
- Build and maintain strong, long-lasting customer relationships
- Be the primary point of contact for client inquiries and support requests
- Proactively engage with customers to drive platform adoption and usage
- Monitor customer satisfaction and identify opportunities for improvement
- Collaborate with internal teams to resolve issues and deliver effective solutions
- Support customer retention by ensuring clients achieve ongoing value from the platform
- Deliver an outstanding customer experience at every stage
About You
We’re looking for an enthusiastic, motivated individual who thrives on people-focused interactions.
You’ll bring:
✔ Confident communication and strong interpersonal skills ✔ A naturally customer-focused and relationship-driven mindset ✔ Proactive, organised, and solutions-oriented problem-solving ✔ Ambition and eagerness to develop new skills ✔ The ability to work independently and in a team
No prior Customer Success experience is required—we value attitude, potential, and a passion for learning.
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What’s in It for You?
- £30,000 basic salary + commission
- Hybrid working pattern (3 days office, 2 days remote)
- Full training programme and ongoing coaching
- Clear career progression in a growing SaaS business
- A supportive, collaborative culture
- Valuable commercial and customer-facing skills development
Benefits & Perks
- Summer and Christmas company celebrations
- Regular incentives and competitions (prizes include iPads, Apple Watches, extra annual leave, etc.)
- Team socials and nights out
- Recognition and reward programmes
- A fun, energetic, and supportive team environment
Why Join?
Join a high-growth SaaS company where your development is genuinely prioritised, and success is recognised and rewarded. If you’re looking to:
✅ Start a rewarding career in Customer Success ✅ Gain valuable experience ✅ Become part of a business with excellent progression opportunities
We’d love to hear from you!
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