Largo UK
Customer Success Executive (Platform Support Specialist)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Ready to launch your career in research technology and AI?
Are you a recent graduate (or someone with equivalent experience) who's naturally curious, loves solving problems and enjoys helping people get the very best from technology? If so, this could be the perfect opportunity to kick-start your career.
We're looking for a Customer Success Executive (Platform Support Specialist) to join our growing team. You'll become an expert in the Largo UK research platform, working with enterprise clients to help them launch, manage and maximise the value of our market-leading panel and survey technology.
Following QuMind's acquisition by Largo, we're now part of an ambitious international business spanning London, Switzerland and Los Angeles. We're investing heavily in AI-powered research, digital twins and the next generation of consumer intelligence.
This is an ideal opportunity for a graduate or someone at the beginning of their career who wants to develop commercial, technical and client-facing skills in a fast-growing technology business. If you're excited by technology, love learning new systems and enjoy building great customer relationships, we'd love to hear from you.
Why join us?
This is far more than a traditional support role.
- You'll become a trusted partner to our clients, helping them succeed with technology that is transforming the market research industry.
- You'll work closely with our Customer Success, Product, Research and Project Management teams, giving you exposure to every part of our business while building specialist expertise that can open up exciting future career opportunities.
- No two days are ever the same. One day you could be onboarding a new enterprise client, the next solving an interesting technical challenge, training users on new features, or identifying ways our platform could be even better.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Role
As our Customer Success Executive, you’ll play a vital role in ensuring every client gets maximum value from the Largo UK platform. You’ll combine technical problem-solving with outstanding customer service, supporting clients throughout their journey while helping us continuously improve the experience we provide.
What you’ll be doing
-
Deliver an exceptional customer experience
- Onboard new enterprise clients and guide them through platform configuration
- Deliver engaging platform training sessions for users
- Manage our customer helpdesk and resolve technical queries
- Support our Community Manager with panel member enquiries
- Build trusted relationships that drive customer satisfaction and retention
-
Become a platform expert
- Develop in-depth knowledge of our panel management and survey platform
- Work alongside Sales to understand each client's objectives
- Monitor platform usage to identify opportunities for improvement
- Keep our support knowledge base up to date as new features are launched
-
Support business growth
- Work closely with our Customer Success and Client Partnerships teams
- Identify opportunities to introduce additional platform capabilities
- Collaborate with Project Managers to ensure smooth delivery of self-serve projects
- Share customer feedback to help shape future product development
Success in this role means
- Delivering an outstanding customer experience every day
- Helping clients confidently adopt and use our platform
- Resolving queries quickly and effectively
- Building strong long-term customer relationships
- Identifying smarter ways to improve processes and support through technology
What we're looking for
We're more interested in attitude than years of experience.
Whether you've gained experience through an internship, placement, apprenticeship or an early career customer success or support role, you'll be someone who enjoys learning, solving problems and working with people.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You'll also bring:
- Excellent communication and relationship-building skills
- A genuine interest in technology and how people use it
- A curious, investigative mindset
- Confidence using Excel and PowerPoint (or Google Slides)
- Strong organisation and attention to detail
- A proactive, self-motivated approach
- A friendly, outgoing personality that thrives in a collaborative environment
Experience with survey platforms such as Qualtrics, Decipher or Confirmit, or analytics tools like SPSS or Q, would be an advantage but is by no means essential – we’ll provide the training you need.
What you’ll get from us
- Hybrid working with 3 days in our modern London HQ
- The opportunity to work with some of the UK's leading brands
- Hands-on experience with cutting-edge research technology and AI
- Ongoing training and genuine career progression opportunities
- A supportive, friendly and ambitious team where your ideas are valued
- The opportunity to influence how our products and customer experience evolve
- 25 days annual leave, plus standard bank holidays
About Largo
Largo is building the future of consumer intelligence.
Our teams in London, Switzerland and Los Angeles combine consultancy, advanced research technology and AI to help organisations understand people better than ever before.
From enterprise research platforms and online communities to AI-powered reporting and digital twin technologies, we're investing in solutions that transform how insight is generated and used.
If you're excited about technology, passionate about helping customers succeed, and want to grow your career in an innovative, fast-moving business, we'd love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location