Team Lily
Customer Success Executive
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People are the most important part of any organisation.
They deliver care. Support children. Look after customers. Keep services running. Make organisations work.
Lily is an AI hiring platform helping large organisations recruit, retain and develop frontline workers.
We work with organisations that care for the people we love, educate our children, support vulnerable adults and keep essential services moving.
And we are hiring.
Why Lily exists
Frontline hiring is one of the biggest operational challenges in the economy.
It is often slow, expensive, manual and frustrating. But getting it right matters enormously.
The right person in the right role can transform the experience of a child, patient, resident, family, team or entire organisation.
Most AI recruitment tools are built for people who sit behind desks.
Lily is built for the people who do not.
- Care workers supporting vulnerable adults.
- Support workers in children’s homes.
- Nursery staff shaping children’s early years.
- Frontline teams carrying huge parts of society on their shoulders.
Our mission is to make hiring faster, fairer, more human and radically more effective.
Now we need someone brilliant to help us scale.
The role
This is a hybrid customer success and operations role at the centre of customer onboarding, platform configuration, account health and day-to-day delivery.
You will work closely with our co-founder and Head of Customer Success, supporting a growing portfolio of customers from onboarding through to activation and long-term success.
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Part of the role is execution.
- Making sure accounts are configured properly.
- Integrations are working.
- Actions are completed.
- Nothing falls through the cracks.
But the bigger part is ownership.
- Spotting problems early.
- Taking responsibility.
- Sorting things without waiting to be asked.
We are an AI-first company, and the repetitive parts of this role should shrink over time as our technology improves.
That is intentional.
We want your role to evolve towards the work that matters most: building trusted relationships, keeping customers moving and helping major organisations transform the way they hire.
What you’ll do
- Set up customer accounts, including jobs, locations, users, automations and integrations
- Guide organisations through adopting AI-powered hiring, often for the first time
- Monitor account health, identify stalls and act before issues escalate
- Own customer communications and follow-ups across your portfolio
- Support candidates when something needs resolving quickly
- Join customer success calls and drive the actions that follow
- Work closely with sales and product to keep customers moving towards their goals
- Help build the playbooks, processes and standards that define customer success at Lily
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What we’re looking for
Customer success experience is useful, but it is not the deciding factor.
How you work matters more.
- You take ownership. When something is blocked, you find out why and fix it.
- You are reliable. We are a small team, and everyone depends on each other.
- You communicate well. Whether it is a call, email or Slack message, you are clear, warm and direct.
- You learn quickly. The product, customers and processes are constantly evolving.
- You care about the work. Our customers hire people who support some of the most vulnerable people in society. That matters to us.
- You are genuinely curious about AI. We are working at the edge of what AI can do in recruitment, and we want someone excited by what comes next.
What you’ll get
- A front-row seat at a fast-moving AI startup doing meaningful work
- Equity in Lily, giving you a real stake in the company we are building together
- Direct access to the founders and genuine influence over how the function is built
- An early role in a team with significant room to grow
- A salary of £28,000 to £32,000, depending on experience
- Remote-first working, with occasional customer visits and team meetups
- The opportunity to help transform how essential frontline organisations hire
Interested, or know someone who could be brilliant? Get in touch.
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