CV-Library
Customer Success Executive
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Customer Success Executive
Customer Success Executive
At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.
We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR. There’s never been a more exciting time to join us or a better place to grow your career!
Benefits
Here at CV-Library, we value our employees and are committed to offering the best:
- 23 days holiday, plus bank holidays
- Additional day off for your birthday
- Holiday buy/sell scheme
- Life Assurance
- Medicash healthcare cashback plan – includes dental, physio, osteopathy, complementary and alternative therapies such as reflexology
- Discounts as part of Medicash, including gym memberships, shopping, and entertainment
- Employee Assistance Program and Mental Health First Aiders
- Pension contribution (up to 7%)
- Ongoing training and development – face-to-face training sessions available throughout the year
- Long Service Awards
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The Role
| Details | |
|---|---|
| Hours | Monday–Friday, 9:00–17:30 |
| Location | Fleet |
| Working Pattern | Hybrid – 3 days a week on site |
As a Customer Success Executive, your focus will be on retaining and nurturing existing clients, delivering exceptional customer service, and identifying opportunities to upsell our products and services!
Responsibilities
- Manage a portfolio of customer accounts, maintaining regular contact and assisting with queries about CV-Library products
- Review customer activity to provide guidance and ensure they maximise benefits
- Highlight upsell opportunities to the sales team
- Support customers through onboarding, including basic training and direction
- Stay updated on market trends to deliver outstanding service
- Handle customer queries professionally while meeting key performance indicators (KPIs)
- Prioritise tasks while keeping the customer experience at the core
- Collaborate with internal teams, particularly Sales, to foster lasting client relationships
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What We’re Looking For
We’re seeking candidates with:
- Clear and effective communication skills (customer and team-facing)
- A customer-first mindset with a proactive approach to learning
- Strong organisation and time management abilities
- Comfort with technology and the ability to quickly adapt to new systems
- Confident problem-solving skills to resolve customer issues
- Ability to work independently and collaboratively in a team
- Previous customer service or administrative experience is beneficial but not essential
We are actively committed to fostering a fully diverse and inclusive workforce and welcome applications from all candidates who meet these requirements.
Reasonable adjustments to support your application are available—please contact us if needed.
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