Jack & Jill
Customer Success Lead (£75k+ + Equity) at Passion Labs
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
The next step is to speak to Jack.
Job Title
Customer Success Lead
Salary
£75k+ + Equity
Company Description
Passion Labs is a London-based applied AI research lab building custom ML solutions for enterprises like the BBC and FT. Founded by serial entrepreneurs from OTO and Pyrsos AI, the 12-person team of PhD-level researchers creates advanced AI tools across industries including music discovery, agriculture, and structural engineering.
Job Description
You will own the entire client book at Passion Labs, driving adoption and commercial expansion for custom AI/ML products. Bridging the gap between a PhD-heavy technical team and non-technical enterprise buyers, you’ll oversee delivery, manage NRR targets, and build the customer success function from the ground up for their expanding AI portfolio.
Location
London, UK
Why this role is remarkable
- Join a PhD-led AI research laboratory working on complex, real-world applications for global brands like the BBC and Financial Times.
- Lead the transition from a consultancy model to a scalable product-led growth strategy, building the customer success function entirely from scratch.
- Work directly with serial entrepreneurs and top-tier ML researchers in a high-impact, pre-seed environment with significant equity upside and influence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You Will Do
- Own the full customer lifecycle for all active accounts, acting as the primary commercial and strategic partner for enterprise clients.
- Identify and close expansion opportunities including upsells and new use cases to drive net revenue retention across the portfolio.
- Coordinate between technical teams and non-technical stakeholders to ensure seamless project delivery and successful adoption of complex AI tools.
The ideal candidate
- Has 8+ years of experience in customer success or account management at B2B tech companies, with a proven history of scaling revenue.
- Possesses strong AI fluency, capable of translating deep technical ML capabilities into business value for C-suite stakeholders and non-technical buyers.
- Demonstrates exceptional project management skills and a builder's mindset, thriving in early-stage environments where processes need to be designed, not just followed.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location