1Close.AI
Customer Success Lead
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Full time London, hybrid
Own customer onboarding and early success after close. Run the install playbook, drive rep adoption, and escalate product gaps with evidence from real calls.
About the role
Close is an AI sales manager for founder led sales teams. Customers buy an outcome, not a login. Your job is to make that outcome real: reps scoring calls, founders getting visibility, teams building a habit with the product.
You work from a documented playbook. You do not design the coaching system. You make it land, spot where teams stall, and send structured signal back to product and leadership.
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What you'll do
- Lead new customer onboarding from kickoff through handoff to day to day use
- Run live sessions with founders and closers. Adoption, integrations, and clear next steps
- Review call recordings and usage to see whether coaching is landing
- Handle early support issues and escalate bugs or product gaps with context
- Capture what worked and what stalled so the playbook improves each cycle
What we're looking for
- Customer success or sales enablement background in B2B SaaS, ideally high ticket
- Experience with multi rep sales teams, not solo user support
- Comfort on live calls with founders and closers. Direct and calm
- Can listen to a sales call and judge whether guidance landed
- Organised enough to run a repeatable cadence across multiple accounts
- Based in or near London. Hybrid OK
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Nice to have
- Sales manager or enablement lead background
- Familiarity with call recording or sales coaching tools
- Early stage startup experience
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