Jack & Jill
Customer Success Manager (£50,000 + Commission) at Thrive
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Job Title
Customer Success Manager
Salary
£50,000 + Commission
Company Description
Thrive is a fast-growing HR tech company with 500+ customers building a scientifically validated psychometric platform that helps organizations hire smarter and develop teams.
Job Description
You will join an ambitious team of 11-50 people as an early Customer Success hire, taking commercial ownership of 100-200 accounts. You’ll drive NRR by expanding usage from recruitment into employee development and retention. This is a hands-on role requiring strong discovery skills to build value-based relationships with senior HR stakeholders.
Location
London, UK
Why this role is remarkable
- Join as an early CS hire with a genuine seat at the table, directly influencing the function's growth while working closely with the Head of CS.
- Represent a product that customers genuinely love, featuring a compelling expansion story built into its scientifically validated psychometric design for HR leaders.
- Enjoy a high-impact, individual contributor role with direct access to leadership and a commission structure tied specifically to your expansion performance.
What You Will Do
- Own a portfolio of 100-200 existing Thrive customers, managing the end-to-end renewal and expansion lifecycle to drive net revenue retention.
- Proactively identify growth opportunities within accounts by building multi-threaded relationships from day-to-day HR users to People Directors and C-suite budget holders.
- Lead regular business reviews that translate platform data into actionable outcomes like improved quality of hire and reduced employee turnover for senior stakeholders.
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The ideal candidate
- Has at least 3 years of experience in Customer Success or Account Management with a proven track record of maintaining NRR above 100%.
- Possesses deep domain knowledge in HR tech, talent assessment, or people analytics, and is comfortable navigating commercial conversations with senior economic buyers.
- Demonstrates strong discovery skills and a data-driven approach to proactively managing a high-volume book of business in a remote-first UK environment.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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