Jack & Jill
Customer Success Manager (£60k + Equity) at Walkingonearth
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Job Title
Customer Success Manager
Salary
£60k + Equity
Company Description
Walkingonearth.com is a Series A human performance company building stress intelligence for global enterprises, backed by Octopus Ventures, Notion Capital, Arianna Huffington, and Brent Hoberman.
Job Description
As a commercially-minded Customer Success Manager at Walkingonearth.com, you will own the entire post-sales journey for enterprise clients. You’ll drive renewals and expansion revenue while delivering measurable ROI through stress intelligence data. This strategic role is central to the company’s 2026 growth ambitions, offering a unique opportunity to build a scaling CS function.
Location
London, UK
Why this role is remarkable
- Join a mission-driven Series A startup backed by legendary investors like Brent Hoberman and Arianna Huffington while working with elite clients like Arm and Cantor Fitzgerald.
- Shape the future of workplace health by building a Customer Success function from the ground up, moving from individual account management to creating scalable playbooks.
- Work in an environment that lives its mission, offering unlimited holistic health days and private wellbeing sessions within a high-performing, AI-native culture.
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What You Will Do
- Own the full renewal cycle and net revenue retention across a portfolio of global enterprise accounts with over 2,000 employees.
- Drive account expansion and growth by identifying upsell and cross-sell opportunities through strategic QBRs and data-led ROI storytelling.
- Lead client onboarding and activation experiments, using the WONE Index to demonstrate measurable value and drive industry-leading engagement rates.
The ideal candidate
- 3+ years of experience in Customer Success or B2B Account Management with a proven track record of owning revenue metrics, including retention and expansion.
- Experience managing large-scale enterprise relationships at the CHRO or Head of People level within a fast-paced, high-growth SaaS environment.
- An AI-native professional who actively integrates AI tools into their daily workflow and possesses a builder mentality for creating new processes.
Who are Jack & Jill?
Jack
I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Jill
I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin!
You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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