Burns Sheehan
Customer Success Manager
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Client Technical Manager | Infrastructure, Networking & Client Technology
📍 Central London (5 days office/client sites)
💰 £80,000 + 20% Bonus
Here at Burns Sheehan, we're working with one of the UK's fastest growing workspace businesses, delivering premium office environments for thousands of members across 60+ locations.
Technology plays a huge part in the customer experience, and they're investing in someone who can become the trusted technical adviser for their largest clients. This isn't a sales role with targets or commission.
Instead, you'll work directly with customers to understand their requirements, recommend the right technology solution and oversee delivery from initial scoping through to implementation. You'll become the bridge between clients, internal technical teams and third-party suppliers, ensuring every solution is commercially viable, technically sound and delivered successfully.
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You'll be involved in projects covering:
- Enterprise Networking (LAN/WAN, Wi-Fi & Connectivity)
- Microsoft Teams & Zoom Rooms
- Meeting Room & Event Space AV
- Telephony & Unified Communications
- Client Onboarding & Technology Upgrades
You'll also lead a small team and work closely with Sales, Customer Success, Operations and Infrastructure to ensure customers receive a seamless experience.
You'll need to be comfortable discussing networking, cloud, connectivity and infrastructure with IT Managers, Heads of IT and CTOs, whilst also explaining technical solutions in a straightforward way to non-technical stakeholders.
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Personality is just as important as technical knowledge. We're looking for someone who enjoys building relationships, understands customer needs and can confidently guide clients towards the right solution rather than simply presenting technology. If you've worked across networking, cloud infrastructure, AV, telephony or managed services and enjoy working with customers, I'd be keen to chat.
📩 Drop me a message for more information.
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