Welligence Energy Analytics
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Job Title: Customer Success Manager
Company: Welligence
Location: London, TX (Office-based)
Experience Level: 5-7 years
About Welligence
Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver commercial upstream, LNG, and energy transition insights worldwide. Through a subscription-based model offering unmatched asset-level transparency, we serve E&P companies, financial institutions, governments, and the service sector—from supermajors to national oil companies. Our team helps clients make smarter decisions on valuations, opportunities, and decarbonization strategies, with a global presence spanning four continents that provides a comprehensive view of the energy landscape.
Role Overview - Customer Success Manager
As a Customer Success Manager at Welligence, you'll play a pivotal role in shaping the success and growth of our clients and our firm. This position is perfect for someone passionate about driving product adoption, enhancing customer satisfaction, and spotting new business opportunities through strategic client engagement.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Responsibilities
- Enhance customer adoption, retention, and satisfaction through effective onboarding, training, and prompt technical support.
- Develop and implement dynamic client training programs to integrate seamlessly with client workflows, maximizing the value of our services.
- Identify growth opportunities in client portfolios, offering actionable insights to support account managers.
- Strengthen relationships to enhance product engagement, broaden our user base, and optimize Welligence subscription value.
- Utilize engagement and usage metrics to monitor and report on customer health.
- Maintain meticulous CRM records to track client interactions and opportunities accurately.
- Work closely with the product development team to channel client feedback and help evolve our offerings.
- Collaborate cross-functionally with product, sales, and analytics teams to align client needs with Welligence's roadmap.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills and Experience
- Demonstrated success in customer-facing roles, with a strong emphasis on relationship building and customer satisfaction.
- Proven ability to develop and execute strategies for client retention and expansion.
- Exceptional communication skills, both verbal and written.
- Experience in crafting tailored value propositions to meet diverse customer needs.
- A commercial mindset with a keen ability to discern customer needs and uncover opportunities for growth.
- Excellent time management and organizational skills.
- A graduate degree in a relevant field is preferred.
- Knowledge of or experience in the oil and gas sector is a plus.
- Familiarity with data and analytics tools (e.g., Tableau, Power BI, or similar platforms) is a plus.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location