How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Manager
Ryft is a rapidly growing, FCA-regulated payment facilitator that enables platforms and marketplaces to seamlessly onboard merchants and process payments with compliance built in. Backed by leading investors and fresh from our Series A raise, we're scaling fast and looking for ambitious talent to join the journey.
About the role
We are looking for a Customer Success Manager to join our team and help our customers achieve measurable value from our platform. You will own the post-sale relationship, drive adoption, ensure retention, and act as the voice of the customer internally. This is a high impact role for someone who is proactive, structured, and confident managing a portfolio of customers.
Key responsibilities
- Manage the end-to-end customer lifecycle from onboarding through renewal
- Build strong relationships with customers and understand their goals, challenges, and commercial context
- Deliver onboarding programs that drive fast time to value
- Monitor customer health and engagement and take action to improve satisfaction and retention
- Lead quarterly business reviews with customers and share insights, product updates, and recommendations
- Work closely with product, engineering, and support to advocate for customer needs
- Identify opportunities for revenue expansion and work with sales to progress them
- Maintain accurate records, forecasts, and activity logs in the CRM
- Contribute to playbooks, processes, and documentation to improve the customer success function
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About you
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Experience in a customer success role within SaaS or fintech
- Strong relationship builder with clear communication skills
- Confident running structured meetings such as onboarding sessions
- Comfortable with data and able to translate insights into actions
- Highly organized with strong attention to detail
- Proactive problem solver with a commercial mindset
- Able to manage multiple accounts at once and prioritize effectively
- Familiarity with CRM platforms and customer success tools
What We Offer
- A chance to shape the future of payments at a high-growth fintech
- Meaningful equity options
- Hybrid working with flexible hours
- 25 days holiday + bank holidays
- Learning & development budget
- Regular team socials and offsites
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills