Alfa AI
Customer Success Manager
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Customer Success Manager
Location: Hoxton, London (1 day per week/bi-weekly office attendance) Salary: £45,000–£65,000 plus 40% uncapped OTE
About the Role
We’re seeking an outstanding Customer Success Manager to join one of the UK’s fastest-growing AI companies. In this dynamic role, you’ll drive enterprise customer adoption, foster deep partnerships, and deliver impactful solutions across sectors like the NHS, public sector, charities, housing, and frontline organisations.
Key Responsibilities
- Build and maintain high-value enterprise relationships, ensuring customer success through strategic outreach and accounts management.
- Drive commercial growth by identifying upsell and expansion opportunities, with a focus on £100k+ ACV partnerships.
- Collaborate closely with sales, product, and executive teams to align customer needs with business objectives.
- Develop proactive customer engagement plans, delivering measurable ROI for clients.
- Advocate for customer feedback to continuously improve product and service offerings.
- Monitor and track customer health metrics, ensuring optimal adoption and satisfaction.
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Requirements
- Exceptional relationship-building and communication skills – you thrive in collaborative, fast-paced environments.
- Proven experience in enterprise customer success, ideally in AI, SaaS, or tech, with a track record of driving sales from existing accounts.
- Strong commercial acumen with a results-driven mindset – you understand how to grow revenue through customer success.
- Hands-on experience managing large-scale enterprise partnerships, particularly in sectors like healthcare, public sector, or charitable organisations.
- Ability to engage with executive stakeholders, stakeholders from diverse organisations, and influence decision-making.
- Comfortable with 1-day-per-week office presence (Hybrid model).
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What You’ll Gain
- The opportunity to shape AI-driven solutions that make a tangible difference in public and social sector organisations.
- A vibrant, high-growth environment with flat hierarchy and plentiful career development.
- Competitive £45–65k salary + 40% uncapped OTE (making this role among the most lucrative in the field).
- Work with impactful, mission-driven customers—protecting communities, improving healthcare, and transforming admin efficiency.
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