Great Value Hiring
Customer Success Manager
United Kingdom
£40 – £70/hr
Posted about 18 hours ago
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Customer Success Manager [$40 - $70/hour]
Role Responsibilities
- Design, review, and optimize AI training scenarios and customer support workflows for diverse use cases
- Manage and guide teams of operational and Customer Success analysts, ensuring best practices and performance excellence
- Collaborate cross-functionally to deliver insightful feedback that enhances both customer engagement and AI training outcomes
- Analyze workflow data and customer interactions using tools such as Zendesk, Intercom, Gorgias, and ServiceNow to identify areas for improvement
- Create and refine customer service scenarios, knowledge base materials, and escalation processes based on real-world challenges
- Deliver clear, actionable feedback to operational teams while driving continuous improvement initiatives
- Utilize Slack, Gmail, and calendar management tools to coordinate team activities and maximize productivity in a remote environment
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Good Candidature
- 4+ years of experience in Customer Success Management or related fields, with proven leadership of CS or operational analyst teams
- Deep familiarity with customer support platforms including Zendesk, Intercom, Gorgias, and ServiceNow
- Demonstrated ability to design effective AI training tasks, workflows, and real-world scenarios
- Exceptional analytical thinking and problem-solving capabilities, with a talent for converting insights into practical actions
- Outstanding written and verbal communication skills, including feedback delivery and cross-functional collaboration
- Proficiency in Slack, Gmail, and advanced calendar management
- Adaptability and resourcefulness in dynamic, tech-driven environments
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Nice To Have
- Experience in AI training or human-in-the-loop projects a strong plus
- Background in workflow analysis and process automation
- History of success in remote, distributed teams
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Skills
Customer Success Management
Leadership
AI Training
Workflow Analysis
Problem Solving
Communication
Zendesk
Intercom
Gorgias
ServiceNow
Slack
Gmail
Data Analysis
Process Automation
Adaptability
Resourcefulness
Location