Adelaide
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Manager
Position Overview
This position reports to the Customer Success Team Lead and is responsible for managing and nurturing relationships with key clients, ensuring support before, during, and after campaigns, and driving the adoption of Adelaide's AU metric across brands, agencies, and partners in media planning and buying.
In this role, you will be joining a dynamic and client-focused team dedicated to delivering value and insights through Adelaide's measurement solutions. You’ll be responsible for fostering strong client relationships and leveraging data insights to optimize campaigns and expand Adelaide's footprint. Day-to-day activities range from collaborating with Sales and Analytics teams to delivering impactful reports and ensuring seamless campaign execution.
We’re seeking a candidate with 4+ years of experience in digital media, adtech, or advertising.
This is a fully remote position available to candidates located in the UK with opportunities to connect with colleagues at our London WeWork.
Compensation
This role includes a competitive compensation package with a base salary and performance-based variable incentives that make up approximately 20% of total On-Target Earnings (OTE).
- Base Range: £52,000 – £65,000
- OTE Range: £62,000 – £78,000
Final compensation will be calibrated based on experience and the level at which the candidate is hired.
What You'll Learn
An important part of our culture is continuous learning and the open sharing of ideas. We offer:
- Access to a broad network of investors and advisors who can help you and your team succeed
- Mentorship from executives with decades of experience in adtech and media
- Regular internal knowledge-sharing sessions
- An education budget to support ongoing professional growth and development
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
In this role you'll learn:
- Gain a deep understanding of attention metrics and media quality measurement
- Develop expertise in articulating Adelaide's value proposition to clients
- Enhance collaboration skills by working cross-functionally with Sales, Analytics, and Technical Account Management teams
- Master data visualization and storytelling techniques to provide actionable insights
- Navigate and contribute to a fast-paced, innovative start-up environment
Core Responsibilities
- Manage and nurture relationships with agency clients, providing ongoing support, strategic insights and regular in person facetime
- Articulate Adelaide’s value proposition and recommend optimizations based on data-driven insights
- Drive adoption of Adelaide's AU metric across brands, agencies, and media partners
- Collaborate closely with Sales to strengthen client relationships and expand the portfolio
- Partner with the Analytics team to deliver impactful reports, including custom analyses aligned with client objectives
- Act as the central point of contact across all partner touchpoints, ensuring a seamless and consistent experience for clients throughout their engagement with Adelaide
- Coordinate with the Technical Account Management team to ensure seamless campaign setup
- Support AdOps to facilitate smooth implementation and execution of campaigns
What You'll Bring
- 3-6 years in media or adtech
- Strong written and verbal communication skills
- Proficiency in Google Workspace and Microsoft Office
- A commercial mindset and proven track record of retaining and growing client relationships
- Experience working with verification / viewability partners, ad-serving platforms (CM360, Innovid, Extreme Reach, etc.), SSPs (Pubmatic, Index Exchange, Magnite etc.) and DSPs (DV360, TTD, etc.)
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks efficiently in a fast-paced environment
- An innovative mindset, always looking for new ideas to improve processes and ways of working, not afraid to propose and implement changes
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What Will Set You Apart
- Fluency in the French language
- Experience working within a Media Agency
- Comfortable working with ambiguity
- Comfortable within the Programmatic Landscape (PMPs, Prebid Segments, DSPs, SSPs, Exchanges etc.)
- Examples of automation with AI
Benefits
Health & Wellness
- Private Medical Insurance
- Paid time off
- Parental leave
- Employee Development & Wellness Stipend
- Festive break
- Volunteer time off
Financial & Compensation
- Competitive salary
- Performance-based quarterly bonus
- Stock options
- Group pension plan
Workplace & Equipment
- Remote-first environment
- London office
- Access to available WeWork spaces
Equal Employment Opportunity (EEO) Statement
Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location