Thinqi
Customer Success Manager
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Customer Success Manager
Customer Success Manager
Could this be you?
Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? If so, you might just be the perfect fit for our team.
About Us
At Thinqi, we're on a mission to revolutionise learning experiences globally. Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organisations. Through our innovative software solutions, we empower learning and drive growth, enabling organisations to cultivate knowledge, enhance skills, and achieve strategic objectives.
About the Role
We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company’s core values.
As the Guardian of Success, you’ll serve as a trusted partner to our clients, guiding them toward achieving their learning and growth objectives. Your focus will be on driving customer success, not just service.
Is This Job for You?
This role is perfect for you if you are:
- Naturally curious and customer-focused
- Empathetic with strategic thinking
- Comfortable making key decisions and building relationships
Responsibilities
As a Customer Success Manager, you will:
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- Provide an exceptional onboarding experience for new clients, leveraging strategic thinking to understand their unique needs and objectives.
- Drive retention and maximise customer lifetime value by focusing on success—demonstrating empathy and understanding throughout the customer journey.
- Act as a reassuring and professional point of contact, ensuring issues are resolved promptly and effectively.
- Collaborate cross-functionally to co-construct and achieve KPIs that demonstrate business value to clients—embracing continuous improvement.
- Identify opportunities for account growth and portfolio investment through strategic thinking and business development initiatives.
- Develop lasting client relationships, embodying customer-centricity and trust-based partnerships.
- Apply emotional intelligence to understand and address clients’ needs and challenges.
- Show grit and a desire to learn, always seeking opportunities for improvement and acting on feedback.
- Work with leaders to set realistic goals and create actionable plans, exhibiting drive, decisiveness, and accountability.
- Foster open and effective communication, building trust and maturity within the team.
- Coach and support team members, promoting continuous growth in learning and development.
- Apply business acumen and strategic thinking to align customer success initiatives with overall business strategy.
- Exhibit adaptability and resilience, staying positive and solution-focused, even in challenging situations.
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Requirements
Essential:
- Previous experience in Customer Success Management
- Flexibility for travel as needed
- Degree educated
- Proven track record of adding value to key accounts and contributing to success stories
- Basic Customer Success qualification (desirable but not essential)
- Strong analytical skills with the ability to apply data analysis techniques
- Passion for learning and development
- Essential SC and NPPV Level 3 vetting (candidates must apply only if they meet the vetting requirements)
Benefits
- Competitive salary – £40,000–£50,000 (depending on experience)
- 25 days of annual leave + public holidays
- Workplace pension
Role Details
This is a hybrid position requiring:
- Minimum 3 days per week on-site at our Swansea office
- Flexibility for 2-3 remote working days (subject to business needs)
The candidate must undergo Security Clearing (SC) and NPPV Level 3 vetting—only apply if you believe you can meet these requirements.
Ready to transform learning experiences with us?
If you’re ready to make a difference, we’d love to hear from you! To apply, submit:
- Your CV
- A covering letter explaining how your skills align with Thinqi’s mission
Apply now!
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