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Customer Success Manager – Debt Markets (9fin)
About 9fin
9fin is the AI platform powering global debt markets — the world’s largest asset class at over $145 trillion.
Debt markets are vast, global, and mission-critical—yet still depend on fragmented data, PDFs, and manual workflows. 9fin is reshaping this infrastructure by providing a single platform that centralises proprietary credit data, deep analysis, and high-value workflows across global markets.
Currently, 9fin powers teams at 300+ blue-chip institutions, including global banks, asset managers, private equity firms, law firms, and advisors. The business is scaling rapidly, with strong growth in the US and exceptional client retention driven by deep workflow adoption.
We’re at a defining moment: With proven product-market fit and global market demand, 9fin is accelerating toward becoming the category-defining platform for debt markets worldwide.
The Opportunity
The Account Management Team is leading the charge in building client relationships and driving revenue by enhancing workflows through our product. Customer Success—a newly established function—will work hand-in-hand with account managers to innovate and deepen client partnerships.
This role ensures clients achieve full value from 9fin’s platform by driving adoption, delivering data-driven insights, and collaborating across teams to refine our offering and elevate the customer experience.
Unlike traditional roles, this strategy focuses on specialised project execution throughout the customer lifecycle, requiring a commercially astute professional to build high-impact strategies from the ground up.
This is a fast-track opportunity to grow within a high-growth business servicing $145 trillion of financial assets!
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What You’ll Work On
Your days will be dynamic, but core responsibilities include:
- Mastering 9fin’s products and becoming a trusted subject-matter expert
- Partnering with account managers to identify growth opportunities and execute client-specific strategies
- Acting as the voice of the client—ensuring user needs shape internal projects and product improvements
- Developing bespoke KPIs and delivering performance-driven insights to clients
- Expanding client networks to strengthen 9fin’s position as their go-to partner
- Attending industry conferences and events to stay ahead of trends
- Updating client records in our CRM for seamless follow-ups
Requirements
This role is ideal for candidates who:
✔ 2+ years of relevant experience in:
- Account Management / Customer Success (Capital Markets, B2B Sales, or Business Development) ✔ Deep knowledge of financial markets, particularly in buy-side, sell-side, and advisory environments ✔ A proven track record of managing and growing an enterprise client book (minimum $1m+ in business per client) ✔ Strong ability to plan, prioritise, and execute with precision ✔ Outstanding written and verbal communication—clarity, conciseness, and persuasiveness matter ✔ Self-starter who thrives independently—yet collaborates seamlessly with cross-functional teams ✔ A network within Leveraged Finance would be a major advantage
At 9fin, we value individuals with drive, curiosity, and commercial acumen—even if your background isn’t a perfect match.
Our Benefits
We’re a high-growth startup reinvesting in our people, offering:
Financial & Insurance
- Competitive salary (benchmarked at 75-90th percentile)
- Pension: Employees contribute 4%, with 9fin matching up to 7%
- Private Medical Insurance
- Paid sick leave & Income Protection (long-term illness coverage)
- Group Life Assurance
- Cycle-to-Work & Season Ticket Loan schemes
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Work-Life Balance
- 25 days holiday per year + local public holidays (with flexibility to swap)
- Hybrid working model—work where and when you’re most productive
- Medical leave to spend up to 3 months abroad annually
- 1 month paid sabbatical after 5 years of service
- ** Extended parental leave & flexible working options**
Learning & Culture
- Professional development budget
- AI experimentation budget (£800/year) to trial cutting-edge tools
- Quarterly team socials
- Annual company-wide getaways (summer & winter events)
Why 9fin Matters
"From 2020 — when we had a handful of clients and an untested product — to now, where we have a breakthrough platform and game-changing opportunities in global financial institutions, the sky’s the limit. We’re hiring driven, growth-minded professionals to help us break into new markets, launch product lines, and unlock 9fin’s full potential. Join a team where ambition is rewarded, and every contribution moves the needle." —[Hiring Manager]
Why Join Us?
This is a rare chance to build, scale, and shape a flagship platform in $145T debt markets. If you thrive in a fast-paced, high-trust environment where impact equals recognition, you might just own a key role in cementing 9fin’s future.
9fin is an equal opportunities employer – we celebrate and embrace diversity. If your experience diverges from the list above, please apply anyway—you could be the perfect fit for this role or something entirely new at 9fin.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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