Varicent
Customer Success Manager
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Customer Success Manager
Join Us at Varicent – **Customer Success Manager (EMEA) |
At Varicent, we’re not just transforming the Sales Performance Management (SPM) market—we’re redefining how organizations achieve revenue success. Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader in:
- 2025 Forrester Wave Report for SPM
- 2023 Ventana Research Revenue Performance Management (RPM) Value Index
- Gartner Peer Insights
- 2024 Gartner SPM Market Guide
- G2
Our solutions are trusted by global industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody’s, and Stryker, among hundreds more.
Why you’ll thrive at Varicent:
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us—where your talent and ambition meet limitless opportunities for success!
About The Role
As a Customer Success Manager, you will manage a dedicated portfolio of approximately 15–20 customers across the EMEA region. You’ll be part of a Customer Success team of ~18 professionals, reporting directly to the Director of Customer Success.
This role blends enterprise customer management with a growth-oriented portfolio, requiring high ownership, autonomy, and consistent engagement across the customer lifecycle.
What You Will Be Doing
- Manage a portfolio of 15–20 customer accounts through regular, proactive engagement
- Build and sustain strong relationships with key stakeholders across customer organizations
- Align customer goals with product capabilities to drive adoption and value realization
- Identify and progress opportunities for account growth and expansion
- Lead customer conversations focused on progress, outcomes, and next steps
- Maintain accurate customer records and activity in CRM and customer success tools
- Partner with internal teams to address challenges and enhance the customer experience
- Take initiative to identify opportunities for engagement, improvement, and account development
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What You Bring
- Experience in a SaaS or technology environment (customer success, account management, sales, or related field)
- Proven track record supporting or managing B2B customer relationships
- Strong written and verbal communication skills in English
- Ability to communicate effectively with both business and technical stakeholders
- Capacity to work independently and prioritize tasks with minimal oversight
- Familiarity with CRM or customer success platforms (e.g., Salesforce)
- Ability to bridge customer needs with product or solution capabilities
- Experience thriving in a fast-paced environment, with timely follow-through
Success Outcomes
In this role, success looks like:
- Customers engaged consistently through meetings and proactive outreach
- Strong relationships established across all assigned accounts, including key stakeholders
- Customer priorities aligned to product usage, delivering measurable value
- Growth and expansion opportunities identified and advanced within the portfolio
- Accurate customer data and activity maintenance across systems
- Work delivered with speed and consistent follow-through
- Proactive identification of customer needs and opportunities, without requiring direction
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Estimated annual base salary range: £45,800.00 – £63,653.00. Compensation may include bonuses, commissions (for eligible roles), and a comprehensive benefits package. Exact salaries are determined based on qualifications and market data post-interview.
Diversity, equity, and inclusion are core to Varicent.
This hiring process utilizes AI tools for preliminary screening—designed to enhance, not replace, human decision-making. If you require accommodation during the recruitment process, please email accommodations@varicent.com.
Benefits Overview:
- Health & Wellness:
- Comprehensive medical, dental, and vision coverage tailored to local needs
- Time Off:
- Paid time off (PTO) and public holidays to recharge
- Volunteer Days: Dedicated time to support communities of significance
- Ignite Days: Focused learning days for continuous professional growth
- Financial:
- Competitive compensation aligned with market value
- Retirement & Security:
- Plans designed for long-term financial stability
- Tuition Assistance: Support for continuing education and professional development
- Flexibility:
- Remote and hybrid working options available across most regions
Varicent is an equal opportunity employer. All applications receive consideration regardless of race, color, religion, gender identity/expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
By applying, you confirm agreement with **our Job Applicant Privacy Notice. For details on citizenship and compliance requirements, please visit our website.
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