Playwire
Customer Success Manager
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Account Manager - Partner Success Team
Playwire is hiring an Account Manager for our Partner Success Team. You will play a critical role in optimizing publisher accounts, overseeing partner onboarding, fostering strong client relationships, and ensuring the best possible results with our inventory. This multifaceted role encompasses addressing partner inquiries, managing key accounts, maintaining effective communication, and proactively seeking growth opportunities.
Essential Functions:
- Provide speedy and proficient assistance to strategic partners, addressing their questions and concerns.
- Efficiently manage key accounts while ensuring timely handling of other requests.
- Establish a regular cadence of communication with all partners, ensuring Playwire remains top of mind.
- Independently respond to and resolve partner inquiries of all types with minimal assistance.
- Manage executive-level client interactions, including quarterly business reviews and strategic brainstorming.
- Stay up-to-date on all new product releases and process management relevant to partner onboarding and maintenance.
- Remain informed about industry news and changes in digital advertising standards and practices.
- Collaborate with Creative and Ad Ops teams throughout the custom execution process.
- Ensure timely communication between Partner Support and the Global Sales team regarding new partner relationships.
- Conduct outreach for additional inventory from partner networks during high-demand periods.
- Proactively seek growth opportunities with partners and make suggestions for optimizing their performance.
- Maintain an intimate knowledge and understanding of Playwire's systems and partner operations.
- Gather, analyze, and interpret data to provide suggestions for proactively optimizing growth opportunities for partners.
- Perform other duties as assigned by management, demonstrating autonomy in task execution.
- Responsible for managing a book of business with revenue ranging from $500K to $2M.
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Qualifications:
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- 2+ years of experience with websites, digital advertising, and using an ad server such as Google Ad Manager.
- 2+ years of experience working with Analytics tools and platforms such as Google Analytics, Tableau, and MOAT.
- Ability to manage a book of business ranging from $500K to $2M in revenue.
- Strong proficiency in Google Suite and advanced Excel skills.
- Familiarity with CRMs such as HubSpot.
- Exceptional attention to detail.
- Strong organizational and problem-solving skills.
- Ability to effectively prioritize tasks and manage multiple workflows.
- Excellent customer service skills.
- Strong written and verbal communication skills.
- Ability to comprehend and follow written and verbal instructions.
Note: The position is open globally to anyone open to working London time zone.
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