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About the Role
Quotacom are proud to be partnered with a fast-scaling AI-powered SaaS platform transforming how frontline and deskless teams operate across the retail industry. Backed by substantial growth-stage investment from top-tier investors and trusted by hundreds of recognisable global brands, this firm combines a mobile-first platform with operational data, predictive analytics, and AI to turn frontline execution into a genuine competitive advantage.
As Customer Success Manager, you will own the long-term success of some of the company's most strategic enterprise clients in Northern Europe, taking full accountability for adoption, value realization, and retention.
You will act as a trusted advisor to senior stakeholders, be the strongest internal voice for the customer, and partner cross-functionally with Sales, Product, and Support, influencing the roadmap and helping shape how the Customer Success function evolves globally.
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This is an exciting opportunity for a strategic, commercially-minded Customer Success professional to own high-profile enterprise relationships at a fast-scaling, investor-backed SaaS business. You'll have genuine influence on client outcomes, product direction, and the global evolution of the Customer Success function.
There will be occasional travel to the London office - please consider this if applying from outside London.
The Ideal Candidate
The ideal candidate will have:
- Strong experience in Customer Success, Client Relationship Management, or Consulting within B2B SaaS, ideally with enterprise clients.
- Expertise in retail operations; Groceries is a bonus.
- Confident, client-facing presence with proven ability to manage and influence senior client stakeholders.
- A data-led approach, using KPIs and insights to drive outcomes.
- Strong ownership mindset and excellent problem-solving skills in ambiguous, complex situations.
- Previous experience with frontline or deskless workforce platforms is a bonus.
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