AlphaSense
Customer Success Manager, Corporate
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Customer Success Manager - London (Hybrid)
About AlphaSense
The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision-making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust.
Our universe of public and private content includes:
- Equity research
- Company filings
- Event transcripts
- Expert calls
- News
- Trade journals
- Clients’ proprietary research content
The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI-driven market intelligence. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City, with 2,000+ employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
About The Team
The Customer Success organisation is composed of four teams:
- Pre-sales
- Customer success
- Account management
- Support
The CS team ensures every client realises the full value of their investment in our platform, acting as an integrated partner to help organisations achieve meaningful outcomes and embed AlphaSense into their everyday decision-making.
By combining industry knowledge, product expertise, and deep client insights, the team:
- Uncovers new use cases
- Accelerates adoption
- Enables long-term growth
- Acts as a feedback loop for product innovation, content strategy, and customer-centric strategy
About The Role
The Customer Success Manager (CSM) role is central to ensuring our clients realise measurable outcomes from their investment in our platform. CSMs partner with Account Managers to optimise the customer journey, delivering value from the moment clients join by focusing on:
- Strong product adoption
- Engagement strategies
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You will proactively monitor usage, adoption, and account health, aligning AlphaSense with client goals and embedding our platform into their daily workflows.
What You’ll Do
-
Client Engagement
- Engage end users through virtual/in-person meetings, emails, and warm calling.
- Drive platform adoption and use case mapping to deliver measurable value.
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Adoption & Value Realisation
- Monitor usage and deliver personalised strategies to overcome barriers.
- Lead client sessions that optimise feature adoption.
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Onboarding & Training
- Guide new clients through onboarding, virtual/in-person training, and best practices for long-term success.
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Retention & Growth
- Collaborate with Sales and Account Management to strengthen adoption.
- Support renewals by articulating AlphaSense’s competitive differentiation.
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Data-Driven Insights
- Use analytics, feedback, and metrics to anticipate risks, highlight wins, and strengthen customer ROI.
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Voice of the Customer
- Advocate for client needs internally by gathering value stories.
- Collaborate with Sales, Support, Account Management, and Product teams to shape priorities and strategy.
Who You Are
- 2–4+ years experience in Customer Success, Account Management, or a client-facing SaaS role (financial data experience a plus).
- Proven ability to build relationships, influence stakeholders, and drive measurable outcomes.
- Data-savvy and skilled in problem-solving with strong organisation and time management.
- Proactive, consultative, and collaborative—thriving in fast-paced environments.
- Excellent communication skills with a track record of cross-functional collaboration.
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Location Requirement:
- Ability to be in the London office 1x per week.
AlphaSense Commitment to Inclusion
AlphaSense is an equal-opportunity employer. We foster a work environment that supports, inspires, and respects all individuals. Our commitment includes equal employment opportunities for all, with no discrimination based on:
- Race
- Color
- Sex (including pregnancy)
- National origin
- Age
- Religion
- Marital status
- Sexual orientation
- Gender identity
- Gender expression
- Military/veteran status
- Disability
This extends to recruitment, hiring, training, advancement, and termination.
Accessibility Policy: AlphaSense ensures reasonable accommodations for qualified disabilities in compliance with applicable laws.
Scam Alert & Security
Recruiting Scams & Fraud
[AlphaSense has been notified of fraudulent job postings and impersonating recruiters.]
Critical Notes:
- AlphaSense never asks candidates to pay for:
- Job applications
- Equipment
- Training
- All official communications come from @alpha-sense.com email addresses.
If you have doubts about a job posting or recruiter:
- Verify it on our Careers page.
- Do not provide sensitive personal or financial information.
Report Suspicions: If you suspect fraud or any uncertainty, contact us immediately. Your security matters.
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