LT Harper Recruitment Group
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success/Service Delivery Manager – £55K - Remote - United Kingdom
Managed Service Provider require an experienced Customer Success/Service Delivery Manager who thrives on building deep relationships whilst handholding customers/clients throughout their customer journey. Please note that applicants must live in the United Kingdom and must have lived in the UK for the last 5 years to be eligible for SC Clearance.
This role sits within the service management team and will involve managing the onboarding process, servicing the client’s needs, and developing and improving processes.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
This is a chance to work with Technology SMEs in an environment where new ideas are welcome. Collaboration is key to this organisation, so creative thinkers, please do apply!
Responsibilities of the Customer Success/Service Delivery Manager:
- Onboarding customers to the MSP / Service
- Continually improve the service
- Set up new processes, updates and functions
- Liaising with multiple stakeholders
- Be the point of escalation for service issues
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements of the Customer Success/Service Delivery Manager:
- Knowledge of service methodologies within IT or Technology
- Communication, presentation & relationship building skills
- Orientated and innovative thinker
- Project Management experience
- MSSP, IT, Technology or Cyber industry experience – highly desirable
For more information on this role apply on-line or reach out to Catherine Burn on c.burn@ltharper.com.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location