yohrs.co.uk
Customer Success Manager - Dutch or Flemish
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Dutch speaking Customer Service Manager
Fully Remote
Our client is hiring a Dutch speaking Customer Service Manager who can build trust, solve complex problems, and turn customers into long-term champions. This is a hands-on, high-visibility role where you become the strategic partner customers rely on. If you deliver world-class service, stay calm under pressure, and love being the person who gets things done, this is your next move.
What You’ll Do:
- Deliver white-glove service — own the post-sale journey as the single point of contact customers trust
- Lead premium onboarding — set customers up for success from day one
- Partner cross-functionally — work with technical, ops, and field teams to ensure flawless deployment and go-live
- Act as the daily trusted advisor — build deep relationships across operations and the C-Suite
- Monitor account health — use usage data, performance metrics, and network insights to spot risks early
- Own escalations — manage issues end-to-end and turn difficult moments into trust-building wins
- Run high-impact QSRs — deliver data-driven reviews showcasing ROI, uptime, and future opportunities
- Drive renewals & expansion — identify upsell paths, secure renewals, and build customer advocacy
- Champion the customer internally — influence product, engineering, and operations with actionable insights
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What You Bring:
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- Experience in Customer Success, Account Management, or Enterprise Client Management
- Dutch or Flemish fluency — essential for customer engagement
- A genuine focus on customer outcomes and long-term value
- Exceptional communication skills — from executive presentations to on-site troubleshooting
- Proven success managing complex enterprise accounts with measurable results (retention, expansion, CSAT, NPS)
- Strong analytical mindset — you turn data into decisions and compelling stories
- Confidence managing escalations with urgency and composure
- Familiarity with CS tools like Salesforce, HubSpot, Gainsight, Totango
- A self-starter mentality — you don’t wait for the playbook; you build it
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Jessica, London
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