Modo Energy
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Modo Energy
The energy transition is the biggest infrastructure buildout in human history. Modo Energy is the data platform at the centre of it.
We build the benchmarking, forecasting, and valuation tools that the world's most serious energy investors, developers, and operators depend on to make decisions. If a battery gets financed, built, or traded anywhere in the world, there's a good chance Modo data was in the room.
Founded in 2019, we're 80+ people across London, New York, Sydney, and Madrid; $30M Series B, AI-native, and moving fast.
This is a rare chance to join a category-defining company at the moment it's scaling globally.
We're hiring a Customer Success Manager. You'll own the product relationship across a portfolio of accounts; onboarding new customers, driving activation, and making sure users are getting genuine value from the Modo Energy Terminal.
This is a foundational role with real scope. You'll help shape how Modo Energy does customer success - from the playbooks we build to the tools we use.
What You'll Do
- Onboard new accounts and users onto the Modo Energy Terminal, ensuring a high-quality, personalised start
- Drive feature adoption and user activation across your portfolio - you're accountable for users actually using the product
- Own product and methodology queries - be the expert customers turn to when they have a question
- Run regular check-ins and training sessions with users across your accounts
- Monitor account health and flag risk early
- Feed customer insight and product feedback back into the business
- Work closely with the account management team to ensure seamless customer support at every stage
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We're Looking For
The Essentials
- 2–4 years in a customer success or account management role within a B2B SaaS environment
- Demonstrated ability to drive product adoption and manage a portfolio of accounts
- Strong product instinct - you get into the details, learn fast, and become the expert
- Proactive approach to account health - you spot disengagement early and act on it
Nice To Have
- Experience in energy, infrastructure, or data-driven research products
- Familiarity with CS tools such as HubSpot, Intercom, or Gainsight
- Exposure to energy markets or an appetite to develop it quickly
Equal Opportunity & Legal
Modo Energy is an equal opportunity employer. Employment decisions are made on the basis of qualifications, merit, and business need. We do not discriminate on the basis of age, national origin, physical or mental disability, race, religion, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable UK law, including the Equality Act 2010.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you require assistance or a reasonable accommodation during the application or interview process, please contact us at careers@modoenergy.com.
What You Can Expect From Us
At Modo Energy, we believe that exceptional work deserves exceptional reward. We're a high-performance team; ambitious, collaborative, and genuinely motivated by the scale of what we're trying to build.
You'll have real ownership from day one, work alongside some of the brightest people in the industry, and be part of a company that's defining a new category in the global energy market. We're hybrid: everyone works Tuesday to Thursday in office, with Monday and Friday flexible. We offer top-of-market compensation, equity for every employee, and the space to take your career wherever you want it to go.
We're looking for people who want to do the best work of their careers. If that's you, we want to talk.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location