Pylon
Customer Success Manager (EMEA)
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Customer Success Manager (EMEA)
Welcome to Pylon
About Pylon
At Pylon, we're building the future of B2B Post Sales: Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and customer success in real time.
We’re backed by outstanding investors including:
- a16z
- BCV
- General Catalyst
- Y Combinator
Our product powers 1,400+ companies, including notable names like:
- Linear
- Cognition (makers of Devin)
- Modal Labs
- Incident.io
Pylon is also featured on the Enterprise Tech 30 List.
The Role: Customer Success Manager
Our product spans a large and complex problem space, making this a dynamic and impactful role. As a Customer Success Manager, you’ll have true ownership, real responsibility, and ample opportunities to build and shape our customer success strategy.
Key Responsibilities
-
Host calls with customers:
- Assist during onboarding
- Educate them on best practices
- Introduce new features
- Foster strong relationships
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Drive customer success initiatives:
- Continuously develop and grow our customer success motion
- Oversee processes and workflows
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-
Collaborate with engineering:
- Advocate for product feedback
- Help design tooling and processes to improve adoption
-
Educate customers efficiently:
- Create and manage webinars
- Write and distribute educational content
- Experiment with innovative ways to share knowledge
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Proactively engage with at-risk customers:
- Identify users who don’t align with expected product behaviors
- Communicate solutions and course corrections
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Practise what we preach (dog-food our tools):
- Use Pylon’s own features to manage internal customer success processes
-
Champion continuous product improvement:
- Provide actionable feedback
- Suggest features to enhance the product’s functionality
Requirements & Qualifications
- Located in (or willing to relocate to) London and eager to contribute in-person
- Thriving in customer-facing roles:
- Comfortable engaging via chat and video formats
- Experienced navigating complex customer use cases and business needs
- Disciplined and proactive:
- Highly organized with a strong work ethic
- Creative mindset:
- Enjoy experimenting with the product
- Adept at visualizing and refining workflows
- Bonus traits:
- Skilled in analytics tools to create and interpret data dashboards
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Perks & Benefits
Pylon offers a balanced and rewarding work environment with comprehensive benefits, including:
🏥 Healthcare: Fully covered medical, dental, and vision insurance for employees 🚆 Commuter benefits to ease your commute 👶 Parental leave to support you and your family 🏝️ 14 paid company holidays + unlimited PTO to recharge 🗺 Annual offsite to team up and re-energize 🍽 Office meals (lunch, dinner, and snacks onsite) 🏋 Fitness stipend to support well-being
More About Pylon
- Funding: Series B, led by a16z and BCV ($51M raised in total)
- Founders: Advith Chelikani, Robert Eng, and Marty Kausas
- Team: Currently 110+ employees, swiftly scaling further
Elevate your career at an impactful, ambitious platform! Apply now to drive transformative change in customer success.
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