GWI
Customer Success Manager - Enterprise
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Customer Success Manager
You’ll be responsible for helping clients achieve their desired outcomes through the adoption and practical application of our product and data sets. This is achieved through:
- Proactive relationship building
- Education
- Consultative support
You’ll also assume ownership and management of an Enterprise client portfolio, driving value realisation and supporting growth.
Key Responsibilities
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Client Relationships
- Establish and maintain strong relationships with key stakeholders and end users across each account.
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Strategy & Consultation
- Consult clients on solving challenges and achieving desired outcomes using GWI tools.
- Develop success plans to drive adoption and track progress toward outcomes.
- Identify growth opportunities and collaborate with Account Managers to execute.
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Usage & Risk Management
- Compile and deliver regular usage reports for accounts.
- Accurately forecast risk with Account Manager and create mitigation strategies.
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Project & Stakeholder Collaboration
- Work with internal teams on custom projects and strategic workshops.
- Voice of the customer, channeling feedback to relevant departments.
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What We Look For
Essential Skills & Experience
- Strong interpersonal skills—building internal and external relationships.
- Analytical skills with meticulous attention to detail.
- Proactive, curious, and organized, with a problem-solving mindset.
- Ability to storytell with data and present with confidence.
- Trust-building and communication skills tailored to customers.
- Autonomy in improving workflows and processes.
- Versatility—switching between roles efficiently.
- High temporal organisation, managing multiple priorities under pressure.
Method & Mindset
- Customer-centric approach with empathy for client challenges.
- Focused on delivering excellent customer service.
Why Join GWI?
Our Mission & Values
Partnership with the world’s leading agencies and brands. Collaborate with Account Managers, Product Managers, and Leaders to shape industry-leading adoption playbooks for AI tools.
Thriving in a customer-first culture that prioritises innovation, teamwork, and commercial success.
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What We Offer
Culture & Benefits
Meaningful impact without burnout:
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Work-Life Balance
- 25 days’ annual leave + holiday office closures.
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Wellbeing
- Health cash plan.
- Enhanced family benefits + carer days.
- Mental health support.
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Financial Growth
- Competitive salary.
- 4% pension matching.
- Recognition programs + achievement rewards.
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Flexibility & Autonomy
- Flexitime, early Fridays.
- Hybrid/remote options + "work-from-home" budget.
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Career Development
- Accredited learning.
- Leadership programs.
- Global career mobility.
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Community & Impact
- DE&I initiatives + volunteering.
- Donation matching + payroll giving.
"You’ll never find a more fulfilling or friendlier workplace."
Diversity, Equity & Inclusion
GWI values diversity and representation. We reflect real-world diversity through our data and welcome applications from:
- Disabled candidates (as part of Disability Confident initiatives).
- Underrepresented and marginalised communities.
(At GWI, you’ll not just belong—you’ll thrive.)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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