Jack & Jill
Customer Success Manager (+ Equity) at Partly
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This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers.
She will pick the best candidates from Jack's network.
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Job Title
Customer Success Manager
Salary
Not Disclosed + Equity
Company Description
Partly is a $50M Series B startup founded by ex-Rocket Lab engineers building the AI infrastructure layer for the $2tn global automotive repair industry.
Job Description
As a Customer Success Manager at Partly, you will drive newly signed UK repairers from signature to weekly active usage. You will bridge the gap between relationship management and systems rigour, building the repeatable playbooks and data-driven tracking needed to scale activation without linear headcount growth across the UK market.
Location
London, UK
Why this role is remarkable
- Join a high-growth scaleup that expanded from 40 to 160 people in 18 months, backed by world-class investors like DST Global and Blackbird Ventures.
- Have direct ownership over the "weekly active" metric for the UK market, with the autonomy to build activation systems from scratch.
- Work at the intersection of AI and heavy industry, deploying the world’s first foundation model purpose-built for vehicle damage and repair.
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What You Will Do
- Take post-sales handoffs to drive repairers through onboarding and training until they reach consistent weekly active status.
- Build and document the activation and retention playbook, systematising manual tasks into repeatable processes the entire team can adopt.
- Act as the internal "Voice of the Repairer," synthesising customer feedback into actionable insights for the Product and Engineering teams.
The ideal candidate
- Has 1-3 years of customer success or account management experience with a proven track record of owning adoption or retention outcomes.
- Is a systems-builder who instinctively identifies manual inefficiencies and transforms them into structured, scalable workflows using data and CRM tools.
- Demonstrates an ownership mindset with the ability to build trust quickly with technical engineers and automotive repairers alike.
Who are Jack & Jill?
Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
How does this work?
- Jack's an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description.
We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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