Adthena
Customer Success Manager - French Speaker
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Customer Success Manager - French Speaker
Join Our Award-Winning Team as French-Speaking Senior Customer Success Manager
Our Mission
At Adthena, we’re shaping the future of paid search intelligence, powered by third-gen AI innovation. As the UK’s top-ranked SaaS solution for intelligent competitive insights, we help top global brands—including Citibank, L’Oréal, and Volvo—optimise paid advertising spend, increase ROI, and stay ahead of rivals.
Recognised as a leader in the industry since our launch in 2012, we’ve redefined search intelligence 12 times over. In 2025 alone, we earned eight major industry awards, including:
- Best AI Search Software Solution – US Search Awards
- Best Search Software Tool – European Search Awards
- Best Software Innovation – Global Search Awards
Why Join Adthena?
We’re the best of both worlds: a mature, stable business with the fast-paced drive of a high-growth tech organisation. Here’s what sets us apart:
Culture & Community
✅ 93% approval rating for company culture (based on quarterly surveys) ✅ eNPS of 27 – reflections of our employee-driven, trust-based philosophy ✅ Work as a high-functioning, supportive team, aligned with Sales & Marketing
Culture & Perks
🚀 Trust-Based Vacation: Take time off when you need it, no questions asked. 🏠 Remote-First:
- 52% of our team work fully remote
- Hybrid flexible work at 3 Geohubs: London, Austin, Sydney 💻 Flexible Work: Own how and when you work for maximum productivity. 🎯 Tailored Advancement: "Sherpa plans" to chart your career progression. 🏥 Private Medical Insurance: Fully covered healthcare for you and dependents. 🧠 Mental Health Support: 24/7 confidential counselling via Employee Assistance Programme (with Headspace access). 👶 Family Care Package:
- Up to 6 months fully paid maternity leave
- 2 paid months paternity leave 💰 Retirement Provisions:
- Competitive UK/US/Australian pension schemes (available from day one)
- Bonus matching schemes to supercharge your long-term savings 💸 Remote Work Support:
- $200 Home Office Stipend to kit out your workspace
- $70 'Swag Credit' to celebrate joining the team with fun merch 🍽 Additional Benefits:
- Level-up challenge related bonus schemes
- Performance-based rewards
Key Details Reporting to: Senior Manager, Customer Success Location: Remote (UK/EU) OR Hybrid (London, 2 days/week) Interviews: 4-stage process Start Date: ASAP
About the Customer Success Team
Success starts with you – and your clients.
At Adthena, we’re a Customer Value-focused business. Our London-based Customer Success team combines Account Management and Customer Success into a dynamic unit that unlocks market-leading results. We embed ourselves fully within clients, aligning commercial and operational strategies to drive sustainable growth. By partnering closely with Sales and Marketing, we ensure seamless business alignment and scale-up reinvestment.
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The Role: French-Speaking Senior Customer Success Manager
As a French-Speaking Customer Success Manager, you’ll act as your clients’ trusted advisor, driving adoption, engagement, and expansion across French and the UK markets. With native French fluency, you’ll be the point of contact for clients, ensuring they derive maximum value from the platform—ultimately securing retention, upsell opportunities, and long-term business growth.
Your Responsibilities
Onboarding & Success Plan ✔ Guide clients through smart onboarding and best-practice adoption ✔ Create and execute personalised value roadmaps tailored to each client’s objectives
Partnership & Engagement ✔ Conduct regular check-ins (monthly, quarterly) to assess client health and Identify barriers ✔ Deliver actionable insights; explain #CSI insights, competitive benchmarks, and results unimaginably clearly ✔ Up-level clients' ROI reporting and optimization strategies ✔ Collaborate with business stakeholders (including exec level) to build referable relationships
Retention & Expansion ✔ Own renewal conversations and forecast expansion opportunities for Account Managers ✔ Set up renewal agreements, track health scores, and troubleshoot gaps to negate churn
Collaborative Growth ✔ Work hand-in-hand with Account Managers to align on go-to-market strategy ✔ Foster a client-centric mindset—envision the ideal client experience and help to shape our offerings to match ✔ Feed client voice into product and leadership decisions
Your Impact Within the First 18 Months
| Within | Milestone |
|---|---|
| First 30 Days | Master the product, leverage CS tools and processes, meet mid-level VP and C-Suite Stakeholders, and get your “Book of Green” clients started |
| 60 Days | Begin tactical client relationships; manage calls/meetings with key stakeholders, prepare Modifying Accounts Demos/SOWs for green clients, and stroke the initial 60-Client Block Credit for your dictionary |
| 90 Days | Deliver full Business Reviews with senior clients, regularly touch connected health score §25% baseline results, and initiate your first Quarterly Business Review Introductions. |
| 12 Months | Drive 90% retention rate, upsell meaningful opportunities. Establish annual cohesive CS playbook. |
| 18 Months | A proven track record and clear progression path for further growth (individual contributor commitments or management FoL) |
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Qualities & Background
Required Experience
🔹 French – Native Fluency (L1) with fluent written and spoken English (L2) 🔹 3-5 years experience in Customer Success, Account Management, or Paid Search Client Services role (Not standardising in re to functions: we value strong industry exposure regardless of the title.) 🔹 Strong experience managing stakeholders at all levels, including C-level executives 🔹 Self-driven leadership with a customer-first, proactive, business loyalty-focused mentality 🔹 Broad understanding of digital marketing ecosystems and paid search environments
🔹 The following would be preferred bona fides but donations:
- Research insights in Adtech/Paid Search
- Familiarity with telecommunication & programmatic advertising terminologies/ex status (imps, DPMs, etc.)
- Demonstratable network and experience in the industry ecosystem
Technical & Analytical Stretching Goals
🔹 Tracks nuanced metrics through automated clients’ tools 🔹 Interoperability between variable datasets and frameworks & dead frameworks 🔹 Strong sense of pay-per-click efficiency, ROAS benchmarks, or measured creative optimization
Attribute Branching: This role may involve routine events but is not fully programmatic management-heavy (this leads to other team nodes).
Our Core Values
1. Get Shit Done
We act fast, take ownership, and innovate creatively to deliver tangible results—because urgency fuels impact.
2. Freedom with Responsibility
No rigid hierarchies—we lead with accountability, see results as our own, and celebrate success as a team.
3. Deliver Remarkable Quality
Every campaign and client interaction must elevate the benchmark. Expect continuous excellence and effortless outcomes.
4. Smart & Always Improving
Play-to-win move, not guessing. Our pursuit of deletences of world-class insights continuously sharpen our competitive identity.
Meet Your Leadership Team
You’ll be guided by 2 esteemed Customer Success mentors under the umbrella authority of our Adthena leadership:
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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