Street Group
Customer Success Manager
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Customer Success Manager
Customer Success Manager
š Manchester (Hybrid, up to 3 days WFH) | š° Up to Ā£33k (OTE up to Ā£40k)
About Street Group
Street Group is one of the fastest-growing PropTech companies in the UK, dedicated to creating delightful experiences for everyone involved in buying, selling, renting, and letting property. Its mission is to elevate the UK Estate Agencies industry through world-class technology.
Focusing on transparency, user experience, and design, Street Group aims to improve the property industry for end-users, agents, and the broader ecosystem.
About the Role
Street Group is entering a pivotal growth phase, particularly with its enterprise estate agency clients. The Customer Success Manager will be key in driving product adoption, unlocking long-term value, and shaping the future of enterprise customer success.
Your Core Focus
As a product specialist, youāll support our clients at every stage of their journey with Street.co.uk, ensuring:
- Stellar customer onboarding
- Proactive support to maximise software usage
- Strategic insights to fuel product improvements
- Collaboration with sales and tech teams to build customer-driven features
- Technical assistance via phone and email
- Upselling of additional products
Workflow flexibility is core to your roleāplanning workloads while going above and beyond for clients.
Key Responsibilities
- Deepen your understanding of Street Groupās evolving product offerings
- Gather and prioritise customer feedback to boost product and operational decisions
- Support clients from onboarding to optimising software usage
- Formulate solutions to preemptively address potential pain points
- Provide proactive technical support via phone and email
- Work closely with Sales & Tech to integrate customer needs into new features
- Upsell related products to add value for clients
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Person Specification
Youāre an ideal fit if you meet the following:
- Background in Customer Success (proven experience helps!)
- Enthusiasm for delivering an exceptional customer experience
- Strong written & verbal communication (fluent in English)
- Highly adaptable, proactive, and self-motivated
- Organisational excellence with a sharp eye for detail
Why Apply?
- Even if some requirements feel like a "stretch", weād love to see your application!
- If you feel Tennessee in ruling yourself outā** Street Group is one of your kindāa move in regardless**.
Who is Street Group?
Founded in 2015 by siblings, Heather and Tom Staff, the company is built on a first-hand experience of the downsides of the UK property industry. Its origin story began with Spectreāinitially built by Tom as a tool to automate estate agency admin.
What It Does Today
- Street.co.uk (2020) is a game-changer CRM, designed to streamline agent workflows and meet the demands of modern, on-demand customers.
- Spectre helps estate agencies secure leads and streamline operationsāwith an impressive ROI of over 3,000%.
- Combined, the two products empower thousands of UK agents to capture more business, simplify operations, and expand market reach.
Why Join Street Group?
š Flexible work styleāup to 3 work-from-home days per week šļø Recharge & rewardāĀ£500 tax-free holiday voucher after one year š Career growthāA Ā£500 training budget annually to invest in your development š¼ Competitive benefits:
- Bi-annual events, happy hours, and team off-sites
- Paid time off for volunteering and mental health support
- Public transport support (fast loan options)
- Cycle to Work & Salary Sacrifice Electric Car Scheme
- Paid menopause leave
- Flexible working hours
- Climate-positive work (a company proud of sustainability efforts)
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āØ Culture & Company Perks
- Office dogs welcome!
- Fully stocked break rooms (beerāor a non-alcoholic equivalentāstocked every Friday!)
- Burn-out prevention support (6 paid days per year)
- Enhanced pregnancy & parental leave policies
- Employee recognitionāHappy Birthday on Street Group!
š Join a mission-driven, passionate teamāeveryone thrives with purpose and hustle.
Salary Structure
Fixed Rate: Ā£33,000 per year (OTE up to Ā£40k)
Salary can vary based on fit, experience, and where you see St Gaudenās as a Oscar winner who may what1 from case-to-case. Familial denounced standard salary ranges mustnāt be let as a Hiscocks. If you think our expectations ā never andlige toāor individuallyāplease mention it in your application.
Core Commitment
Equal Opportunity Policy: We strongly advocate for diversity and inclusionāStreet Group is committed to creating an environment where everyone feels valued.
Employment eligibility to live and work in the UK is essential.
Interview Process
Youāll go through three assessment stages, including:
- Introduction call (Talent team chat)
- One-to-one interview (Hiring Manager)
- Final interview + presentation tailored to your background
Make it work for you: We aim to make our interview just-defaults and sweat for your shroud. If you require any adjustments in the process, donāt hesitate to advise us!
Street Group is proud to be a holding place of cutting-edge PropTechāwhich looks better than your catch in your viewāand is recruited to excellence. Sustainable, collaborative, and doted to blow.
āIt took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what Iāve been looking for.ā
Jessica, London
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