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Customer Success Manager HF1346463
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Customer Success Manager HF1346463
Customer Success Manager (HF1346463)
📍 Location: Epsom 💰 Salary: £30,000 + commission (OTE £40,000) + bonuses 📅 Interview Date: 16th July
Join a growing business where building long-term client relationships is at the heart of success.
About the Role
The Customer Success Manager will be a critical point of contact for clients, ensuring they achieve their desired outcomes while growing the business through retention and expansion.
Responsibilities
- Manage and develop strong relationships with a portfolio of customers
- Drive customer retention, engagement, and satisfaction
- Conduct regular account reviews and success planning sessions
- Identify upsell and growth opportunities
- Resolve customer concerns and coordinate solutions with internal teams
- Monitor key performance indicators (KPIs) to ensure customers thrive
- Support onboarding and adoption of products and services
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Requirements
- Proven experience in customer success, account management, or client services
- Exceptional communication and relationship-building skills
- Commercial awareness with a customer-first mindset
- Strong organisation, problem-solving, and multitasking abilities
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Benefits
- £30,000 + commission (OTE: £40,000) with performance bonuses
- Career progression opportunities
- Structured training and development
- Collaborative and supportive work environment
Why Work Here?
This role offers: ✅ Genuine ownership of customer outcomes ✅ Visibility and impact-driven work ✅ A pathway to a rewarding long-term career
We champion diversity and inclusion, welcoming applications from all backgrounds. Apply now or contact our talent team to take the next step!
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