Via
Customer Success Manager
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£38,000–£50,000 + Quarterly Bonus + Share Options
Hybrid – London SE1 (4 days in the office)
Flexible Start Date
Via is supporting a fast-growing HR technology business to recruit a Customer Success Manager to join its expanding commercial team.
This is an excellent opportunity for an experienced Customer Success Manager, Account Manager or Client Relationship Manager who enjoys building long-term customer partnerships, driving account growth and delivering an outstanding customer experience. You'll take ownership of a portfolio of customers from onboarding through to renewal, helping clients maximise the value of the platform while identifying opportunities for growth.
The Role
As Customer Success Manager, you'll become the trusted advisor for your customers, ensuring they have a seamless experience from implementation through to renewal and expansion. Working closely with Sales, Product, Support and Operations, you'll build lasting relationships, proactively manage customer health and play a key role in reducing churn while driving revenue growth.
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This is a fantastic opportunity to join a growing technology business where you'll have real influence and plenty of opportunity to develop your career.
Key Responsibilities
- Manage customer relationships from onboarding through to renewal
- Build trusted relationships with key customer stakeholders
- Deliver successful onboarding and implementation for new customers
- Drive platform adoption and maximise customer engagement
- Monitor customer health, usage and satisfaction
- Identify renewal, upsell and cross-sell opportunities
- Conduct regular business reviews and customer meetings
- Resolve issues proactively and reduce churn risk
- Share customer feedback to help shape future product improvements
- Work closely with Sales, Support and Operations to deliver an exceptional customer experience
What We're Looking For
We're interested in candidates with experience in roles such as:
- Customer Success Manager
- Senior Customer Success Executive
- Account Manager
- Client Relationship Manager
- Client Success Manager
- Customer Experience Manager
- Account Executive (post-sale)
- Partnerships Manager
- Recruitment Account Manager
- Client Services Manager
You'll also have:
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- Experience managing customer relationships in a B2B environment
- A passion for building long-term client partnerships
- A commercial mindset with experience identifying growth opportunities
- Excellent communication and stakeholder management skills
- Strong organisational skills and the ability to manage multiple accounts
- Experience working with SaaS, HR technology or recruitment technology is highly desirable
- Knowledge of the recruitment or staffing sector would be advantageous
- A proactive, hands-on approach and the ability to thrive in a fast-growing business
What's On Offer
- £38,000–£50,000 basic salary
- Quarterly bonus
- Company share option scheme
- Hybrid working (4 days per week in the London office)
- 25 days annual leave
- Annual wellness allowance
- Season ticket loan
- Weekly Deliveroo lunch
- Monthly team socials
- Clear opportunities for progression within a growing business
If you're passionate about building strong customer relationships, delivering exceptional service and helping clients succeed, we'd love to hear from you.
Register your details on Via now to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via.
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