TD SYNNEX
Customer Success Manager - Microsoft CSP
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Success Manager - Microsoft CSP
Customer Success Manager – Strengthen Every Partnership
Drive customer success. Build with intention. Unlock growth opportunities for partners and end customers.
The Customer Success Manager will champion new business opportunities, expand our global partner and customer networks, and deliver tailored solutions that create measurable impact.
We’re not here to sell you a job—we’re here to invite you into a purpose-driven culture that values curiosity, diverse perspectives, and genuine leadership built on active listening.
If you thrive in collaboration, prefer strong relationships over tactics, and deliver results with clear communication and accountability, this is a role where you’ll make a real impact.
Why You’ll Love Working Here
At TD SYNNEX, our culture isn’t defined by perks—it’s defined by how we work together. We believe in trust, transparency, and creating space for the moments that matter.
A Culture of Belonging
- Hybrid flexibility – Unlock the best of both worlds with meaningful in-office and remote work
- Privilege of mental well-being – Private healthcare, matched pension contributions, and enhanced parental & family leave policies
- "Moments that matter" paid time off – Because life’s milestones deserve celebration (yes, even your pet’s birthday if you want!)
- Four Business Resource Groups (BRGs) – Inclusive spaces supporting LGBTQ+, ethnicity, disability, and gender parity
- Clear career paths & benchmarked salaries – Know your value and see a bold progression trajectory
Sustainability at the Core
We’re actively building a greener future. In the UK alone, we’ve reduced energy consumption in our offices by 19.2% year-on-year. This isn’t a goal—it’s a commitment.
Our Values in Action
We don’t just display values in posters. They guide our every action:
- Own it – Take responsibility for our success
- Grow and Win – Embrace challenges and learn from each other
- Dare to Go – Push boundaries and challenge the status quo
- Do the Right Thing – Uphold ethics at all times
We’re proud to be a Disability Confident employer—if you need reasonable adjustments during the hiring process, just ask.
What You’ll Be Doing
Your mission: Go beyond transactions to build strategic, long-lasting partnerships that drive mutual growth.
Key Responsibilities
- Identify and pursue new B2B market opportunities across our partner ecosystem
- Proactively recruit, onboard, and expand strategic partnerships to enhance commercial reach
- Execute high-impact engagement programs to grow partnership revenue and deploy funded solutions aligned with customer needs
- Solve for customer challenges by tailoring Microsoft and IT technology solutions—demonstrating measurable business outcomes
- Build and nurture relationships with partners, sales teams, and key decision-makers
- Align with internal functions (Sales, Marketing, Engineering) to ensure seamless solution delivery
- Track, analyze, and report sales performance and program ROI against agreed targets
- Present Proofts of Execution (POE) to leadership, showcasing progress and results
- Stay ahead by monitoring industry trends and Microsoft product innovations
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What You’ll Bring
We’re not chasing perfection—we’re looking for passion, hustle, and a track record of making things happen.
Must-Haves
- Strong communication skills—excelling in clear, persuasive messaging across phone, email, and in-person
- Proven ability to build and retain winning relationships in a fast-paced commercial environment
- Sharp attention to detail with an inclination toward consistency and follow-through
- A strategic mindset balanced by strong commercial acumen
- Comfortable working cross-functionally while managing multiple priorities efficiently
- A reputation for driving results with accountability—whether in sales, strategy, or conflict resolution
- Adaptability: Tech-savvy skills are valued, but we care more about curiosity and agility to thrive in an evolving landscape
No Fomo? Bring your best self—we’re hiring for potential and fit over qualifications.
Would the chance to build meaningful partnerships and grow with a high-performing team that values trust over titles excite you? Let’s start a conversation.
What’s In It For You
Your success is our north star, and we’re committed to helping you grow, thrive, and flourish—in work and life.
Career Growth
- Leadership and professional development: Accelerate your expertise with formal mentorship, workshops, and on-demand learning tailored to your goals
- Benchmarked promotion paths: Your career goals have clear guardrails and guardposts
Personal Well-Being
- Financial: Global and local fiscal wellness support (think: financial coaching, retirement strategies)
- Physical Wellness: On-site wellness programs, fitness partnerships, nutrition resources
- Mental Resilience: Holistic Life Empowerment Assistance Programs, with global access to therapy, coaching, and burnout prevention initiatives
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Diversity, Equity & Inclusion (DE&I)
- Values drive action—we don’t lip-service inclusion. We act by:
- Amplifying diverse voices in leadership and decision-making
- Offering affinity and business resource groups (BRGs)
- Creating mentorship and sponsorship programs for underrepresented groups
- Equitable pay practices with regular salary audits
Connection & Community
- Global onboarding: Network with new colleagues in the first 30 days through curated events
- Internal peer-led communities: Join focused interest groups, local volunteering initiatives, or channel-based hubs
- Social impact: Engage in activities that drive IE&E objectives—from environmental programs to social justice outreach
Even If You Don’t Meet All Requirements
Our doors are open to curious outliers, change-makers, and ambassadors of diversity. Apply to explore what you bring to the table. Your perspective could be the perfect fit.
Make an Impact Here
At TD SYNNEX (NYSE: SNX), we’re global changemakers—turning technology.** into growth opportunities for customers and partners.
As a Diversity, Equity and Inclusion leader in our field, we bring together diverse expertise, lived experiences, and backgrounds to:
- Democratize innovation: Helping customers unlock the full value of IT
- Demonstrate business outcomes: Showing how technology enhances productivity
- Unlock competitive advantage: Guiding growth through data-driven transformation
We bend our success to the voices around us.
As we say on our website: "When individuals bring their best—and when we learn to recognize the strength in each other—we achieve outstanding results."
Next Steps
Visit www.TDSYNNEX.com → Visit to discover how your skills and aspirations align with our bold vision. You can also connect with us on:
🔗 LinkedIn | Twitter/X: @TDLeadership | Instagram / Facebook / TikTok
Seize this opportunity to grow with us—and together, we’ll do great things.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills