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Description
You’ll be the go-to contact for VirPoint clients, ensuring they get the best from our tools, support, and services. This role is ideal for someone with excellent communication skills, product understanding, and a client-first mindset.
Responsibilities
- Onboard and educate new clients on platform features
- Manage client relationships and act as the voice of the customer
- Handle inquiries and coordinate with support and trading teams
- Identify upsell and retention opportunities
- Monitor client activity and ensure satisfaction
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Requirements
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- 2–3 years in account management, fintech, or customer success
- Strong understanding of trading platforms and financial instruments
- Excellent interpersonal and problem-solving skills
- Client-focused, with a proactive approach to service
- Comfortable communicating with high-net-worth clients
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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