Cybix Ai
Customer Success Manager
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Customer Success Manager
Customer Success Manager (UK, Remote)
UK-based · Mainly remote, with occasional client visits · £30,000 to £45,000+ per year
Looking for a role where your relationship-building and problem-solving skills directly shape how much you earn? Do you like helping businesses get real results, and want to be rewarded when they stay and grow? Then read on.
About Cybix
Cybix is a fast-growing AI company. We help businesses reach their goals with AI: not by automating a handful of tasks, but by building the systems that genuinely move the needle for them. Our developers build the technology, from ongoing automation work on retainer to bespoke systems designed from the ground up. Clients stay with us because they feel genuinely looked after, and that is the role we are hiring for.
The opportunity
You own the client relationship from the moment a client signs. The way we work, we go into a business, document how they operate, then scope and build the automations and software that take real work off their plate, and we keep building from there. It is an ongoing relationship, not a one-off product. Your job is to keep that relationship strong, keep the work moving, and keep the client excited about what we are building for them. This is a relationship role with a commercial edge: the better your clients do and the longer they stay, the more you earn. We want someone to grow with the business, so there is genuine room to progress as we scale.
What you'll do
- Be the main point of contact for your clients and build strong relationships quickly
- Get new clients set up properly, which means securing access to their platforms and systems and chasing down everything our team needs to start. This is often the biggest hold-up, so it is on you to drive it and keep it moving
- Run onboarding calls to understand how the client works and gather what our developers need to scope and build
- Run regular check-in calls to keep clients on track and feed any changes back to the team
- Respond to client questions promptly, usually within a day
- Keep projects moving, hold timelines, and make sure nothing drifts
- Gather feedback on what we have built, capture any changes the client wants, and make sure they are genuinely happy with each delivery
- Keep clients updated and excited: show them what has been delivered and what is coming next on their build sheet, and keep them buzzing about the progress
- Handle the difficult conversations, and keep things calm when a client is frustrated or is the hold-up, finding a win-win
- Act as the link between clients and our developers so work lands smoothly and on time
- Spot and close upsells, and bring in referrals, reviews and testimonials
- Keep churn low by retaining and growing every account you hold
- Occasionally visit clients on site where it strengthens the relationship
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Who you are
- A strong, clear communicator, in writing and on the phone
- Genuinely good with people, able to build rapport fast and adapt to whoever you are speaking with
- Highly contactable and responsive: clients and the team can always reach you, and you don't leave people waiting
- Organised, able to juggle multiple clients without dropping anything
- Calm under pressure, able to steady a frustrated client rather than react to them
- Confident making decisions on the fly, and pushing back on a client's idea when needed
- Coachable, hungry and committed
- Commercially minded, comfortable spotting and asking for the upsell
- Willing to learn our systems inside out and teach clients how to use them
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Sales, account management or customer success experience is a real advantage, as is comfort with tech, but neither is essential. If you are sharp, hungry and coachable, we will teach you the rest.
What success looks like
This is a fast-paced, demanding role measured on retention and results. In this role you will be expected to:
- Keep churn low across the clients you manage
- Generate consistent upsells each month
- Bring in referrals and reviews from happy clients
- Get new clients onboarded and live quickly
- Clients are happy with what we deliver and excited about what is coming next
We are upfront about that because the people who thrive here are the ones who want exactly that, and we will support you all the way.
How we work
High standards, but fair. We move fast, we back each other, and we want people who bring ideas rather than just take orders. You will have real autonomy and a direct impact on the company.
What's on offer
- £30,000 to £45,000+ per year (base salary plus uncapped commission, with no ceiling on what you can earn)
- UK-based and mainly remote, with occasional client visits
- Genuine progression as we grow, in a role built for the long term
- A portfolio of clients that is genuinely yours to own
How to apply
To apply, please fill out this form - https://forms.gle/Ur5tnYsfKvAjnAhm7
We're looking forward to hearing from you!
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