OneClickComply®
Customer Success Manager
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Customer Success Manager
Customer Success Manager
About OneClickComply
Not every great tech company starts in London. We built OneClickComply in Sunderland with one job to do: make cybersecurity compliance simple for businesses of every size.
Since 2024 we've raised over £2m, partnered with Google, Microsoft, IBM and Amazon, and built a platform that takes ISO 27001, Cyber Essentials and SOC 2—processes that usually take months—into something you can achieve in a few clicks.
About the Role
We’re growing the team, and customer success is next.
Our customers come to us to win deals, pass audits, and prove they’re secure. Your job is to get them there, and keep them there.
Day-to-Day Responsibilities
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No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll handle tasks including:
- Own onboarding for new customers and help them reach their first certification fast
- Be the trusted point of contact when customers have questions about controls, policies, or audits
- Drive adoption, renewals, and expansion across the accounts you manage
- Spot churn risks early and take action to mitigate them
- Bridge the gap by bringing customer feedback directly to the product and founding team
Ideal Candidate
You might be perfect if you:
- Have experience in customer success or account management, ideally in SaaS
- Can hold a technical conversation—you don’t need to be an expert yet, but you must be eager to learn cybersecurity and compliance thoroughly
- Are organised, proactive, and genuinely care that customers win
- Communicate clearly and follow through on commitments
- Cybersecurity experience is a plus, not a requirement—if you're sharp and motivated, we’ll help you up-skill.
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Who We Offer
Interested? Here’s what you’ll get:
- Salary: £32,000–£42,000 (depending on experience), plus share options
- Flexibility: Hybrid working, based in Sunderland
- Impact: In our dynamic team of around 12 people, your role matters from day one
- Growth: Career progression as the company scales, all in one of the North East’s most exciting cyber startups
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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