Spruce
Customer Success Manager
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Commercial Account Manager (Heat Pump Industry Focus) – Spruce
About Spruce
Almost 20% of the UK’s carbon emissions come from heating homes. To reach net zero, gas and oil boilers must phase out—and heat pumps are the only serious alternative. With their ability to generate 3–5kW of heat from 1kW of electricity, they offer a transformative solution—but only if installation is fast, efficient, and painless.
Right now, the process is slow, inefficient, and fragmented, making it difficult for installers to grow their businesses and deterring gas engineers from switching to heat pumps. Spruce fixes this.
We built a platform that manages the entire heat pump installation journey—from enquiry to compliance—freeing installers to focus on what matters: high-quality installations, customer success, and scaling their businesses.
What we’ve achieved in just over a year:
- 600+ customers, with near-zero marketing spend
- Halving installation time, boosting installer productivity
- Doubling sales conversion rates, improving revenue per job
- Working with suppliers, manufacturers, and installation businesses across the UK
We’ve raised a substantial seed round, met explosive demand, and are now scaling rapidly—and soon expanding beyond heat pumps to become the operating system for the whole home renewables industry.
The Role
You’ll operate at the heart of our commercial engine, working closely with Esme, Jamie, Rob, Ashley, and Hector to:
- Drive expansion & revenue growth – Unlock massive untapped value in our existing customer base by increasing adoption, growing accounts, and helping installers maximise their business potential. A large portion of our growth will come directly from your efforts.
- Become the most trusted installation partner – Build deep, long-term relationships with hundreds of heat pump installers across the UK. Be the first person they reach out to when they want to scale, optimize, or troubleshoot—and the first to identify opportunities for product improvements before their competitors.
- Own world-class onboarding – Ensure every new installer hits the ground running with Spruce by creating an impeccable onboarding experience. Their success becomes your priority—quick ROI from day one for their teams.
- Voice of the customer (internal) – Shape product roadmaps, feature prioritisation, and technical decisions based on real installer feedback. Your insights will directly influence how we build and refine the platform to meet their needs.
- Build scalable systems & playbooks – Continuously automate and improve self-service resources (FAQs, tutorials, guide), implement LLM-powered agents, create training content, and collaborate with developers and designers to embed on-platform learning—all while working smarter, not harder.
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You’ll own revenue targets, earn performance-based bonuses, and have a direct hand in shaping Spruce’s trajectory.
Why it matters: Our customers trust us because we genuinely care about their success—and so does everyone on your team.
Requirements
Experience: At least 2 years in a commercially driven role—preferably with relationship-building, account management, or product-led growth experience. Ideally, you’ll also have:
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- Relentlessly proactive. You take ownership, drive momentum, and enjoy shipping results—not over-planning.
- A natural "people person." Charismatic, empathetic, and able to build rapport quickly. Installers (often overwhelmed and fragmented) need someone to simplify and motivate—you.
- Briliant communicator. Write clear, concise, persuasive copy and translate technical or complex ideas into actionable feedback.
- Deeply curious. You ask why, dig into details, and always solve the core problem—not just the symptom.
Bonus (must-have passion!): You’re already excited about heat pumps, home decarbonisation, and UK energy transition—and want to turn that passion into meaningful impact.
Benefits
💰 Compensation Range: £50K–£72K (OTE, including 20% on-target bonus) 🍰 Equity options (come with the role) 🏖 33 days holiday + 30 resources days per year (work from abroad) 🏢 Hybrid working: Minimum 3 in-office days/week (London or Bristol) 👶 Nursery benefits (via YellowNest) 🚴 Cycle to work scheme 👨👩👧 Fast-track growth: Learn from a curious, collaborative team passionate about scaling impact. 🌍 Mission matters: Your work directly accelerates the UK’s net-zero transition while building thriving businesses.
Final note: Working here is for those who crave dense impact, fast-paced execution, and the chance to leadقرار—not just follow trends—to revolutionise home heating and improve real lives.
++–++ Join us—we’re only just starting.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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