Haydon Global Recruitment
Customer Success Manager
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Our Client
Our client is a pioneering leader in data management solutions. By delivering cutting-edge, cloud-native solutions, they empower organizations across industries - ranging from healthcare to manufacturing and energy - to harness the full potential of their data. Their scalable, ROI-driven approach enables clients to fuel innovation and strategic decision-making. With a growing team of over 100 professionals, the company is proud of its customer-centric and results-oriented culture, which has earned them a “Great Place to Work” certification.
If you’re passionate about data management and personal growth, this is a fantastic opportunity to join a team that’s transforming the future of how businesses leverage data.
Role Overview
As a Customer Success Manager, you will take a leading role in driving client satisfaction, retention, and strategic platform adoption. You’ll oversee a portfolio of enterprise accounts, guiding them through their data management journey and helping them maximize the value of the platform. You’ll collaborate closely with internal teams while building trusted executive-level relationships.
The hiring manager, recognized for her servant leadership style, empowers high-performing, independent professionals who thrive in transparent and supportive environments. This role combines autonomy with accountability, encouraging creativity in problem-solving while emphasizing proactive and strategic client engagement. Your contributions will directly influence long-term client success, platform expansion, and organizational growth.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Strategic platform adoption: Lead client adoption strategies, driving deeper usage across new and existing use cases by aligning product capabilities with client objectives.
- Retention and renewals: Take ownership of retention outcomes by anticipating risks, resolving escalations, and influencing renewal decisions at multiple stakeholder levels.
- Customer advocacy and satisfaction: Serve as a trusted advisor, ensuring clients achieve meaningful business outcomes and positioning yourself as a go-to resource for platform expertise.
- Expansion opportunities: Identify and cultivate opportunities for platform growth by mapping client goals to product capabilities and shaping expansion initiatives.
Role-Specific Insights
- Executive relationship building: Engage with a range of stakeholders, from IT managers and data stewards through to senior business leaders and executives.
- Proactive engagement: Lead with curiosity—ask thoughtful, challenging questions, deliver insights, and continuously add value throughout the customer journey.
- Cross-industry exposure: Partner with clients across multiple sectors - manufacturing, finance, healthcare, insurance - broadening your expertise without requiring prior specialization.
What You Will Achieve
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Within 30 days: Develop a comprehensive understanding of the platform, segmentation strategy, and your client portfolio. Begin building relationships and shaping engagement strategies.
- Within 90 days: Execute tailored engagement plans, establish credibility with client stakeholders, and begin driving measurable outcomes in platform adoption and customer health.
Who You Are
- Proven experience: 5 years+ of experience in Customer Success, Account Management, or a related role within enterprise software or SaaS, ideally managing complex or strategic accounts.
- Outcome-driven: Organized and execution-focused, with the ability to design and deliver plans that drive retention, satisfaction, and growth.
- Business and IT fluency: Solid understanding of business operations and IT landscapes, capable of bridging technical capabilities with business needs.
- Strategic collaborator: A self-motivated team player who combines independence with collaboration, thriving in a supportive and dynamic environment.
Why Join?
Be part of a forward-thinking company where innovation, teamwork, and professional growth are at the core of the culture. This is an opportunity to shape long-term customer success, elevate your expertise in data management, and contribute meaningfully to the company’s growth. If you’re looking for a role that values your insights, autonomy, and leadership potential, this is the place for you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location