ReDefined Futures
Customer Success Manager
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CUSTOMER SUCCESS MANAGER
ClimateTech | Smart Buildings | Sustainability SaaS
Are you excited by the opportunity to build a Customer Success function from the ground up? Do you enjoy partnering with enterprise customers to deliver measurable operational, energy, and sustainability outcomes? Would you like to join a venture-backed technology business helping some of the UK's largest healthcare, education, industrial, and commercial real estate organizations decarbonise their estates?
This is an opportunity to become the first Customer Success Manager within an ambitious ClimateTech scale-up that is transforming how complex buildings are monitored, optimized, and automated.
Following a successful investment round, the business is entering its next phase of growth, expanding its customer base across healthcare, higher education, industrial, and commercial real estate portfolios. Customer Success will be central to that journey, ensuring customers realize measurable value while helping build the repeatable processes that will underpin future growth.
This is a highly consultative role combining enterprise account management, customer onboarding, deployment coordination, and commercial account growth within a fast-moving technology business.
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THE ROLE
- Own customer onboarding for strategic enterprise clients, ensuring successful adoption and time-to-value.
- Build trusted relationships with senior stakeholders across estates, facilities, sustainability, and operations teams.
- Lead regular customer reviews, demonstrating measurable operational, financial, and carbon reduction outcomes.
- Drive customer adoption, engagement, and long-term account health across multi-site portfolios.
- Identify expansion opportunities and support the company's land-and-expand growth strategy.
- Work closely with Product, Engineering, and Commercial teams to ensure successful deployments and an outstanding customer experience.
- Help design and implement scalable Customer Success processes, playbooks, and customer health frameworks.
- Represent the voice of the customer internally, helping shape future product development.
WHY JOIN?
- Become the founding Customer Success hire within a rapidly growing ClimateTech business.
- Help shape how Customer Success is built from day one.
- Work with some of the UK's most complex and recognizable estates.
- Join a collaborative, mission-led business combining sustainability, AI, and smart building technology.
- Significant opportunity for career progression as the company scales.
- Hybrid working with regular customer interaction across the UK.
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THE PERSON
We're looking for someone who has:
- Experience managing enterprise B2B SaaS or technology customers.
- A strong track record of customer retention, adoption, and commercial account growth.
- Excellent stakeholder management skills with the ability to engage senior decision-makers.
- Experience working across complex, multi-site customer environments.
- A commercial mindset, with the ability to identify expansion opportunities while delivering outstanding customer outcomes.
- Experience within PropTech, ClimateTech, Energy Management, Smart Buildings, FM Technology, or related sectors would be advantageous.
- The ability to thrive in a fast-paced scale-up where processes are still being created and improved.
- Additional language skills, particularly French, German, Italian, or Turkish, would be advantageous but are not essential.
PACKAGE
- £55,000-£75,000 basic plus 10-20% Bonus
- Hybrid working
- Excellent opportunity to influence the future direction of the Customer Success function
- Pension and additional benefits
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