GreenSketch
Customer Success Manager, UK
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Customer Success Manager, UK
GreenSketch – Customer Success Manager (UK)
Company Overview
GreenSketch is a full-stack, AI-driven solar industry ecosystem platform, transforming how residential solar systems are designed, sold and delivered by Oswal (OSW) group. As the world’s first free, end-to-end solar and battery design platform for solar professionals, it connects homeowners, installers, and leading solar brands with unprecedented speed, intelligence, and transparency.
Key functionalities include rooftop mapping, battery system layouts, instant quotes, and lead generation—all to enhance efficiency across the clean energy industry.
Role Summary
As a Customer Success Manager (CSM), you’ll be the primary point of contact for installer partners, driving adoption of GreenSketch while supporting the rapid growth of the UK installer network. This is a pioneering role—one of the first in the UK—where your contributions will shape customer experience, market presence, and operational excellence.
You’ll collaborate with the Regional Lead of Customer Success and cross-functional teams in Product, Marketing, and CS across Europe, Australia, Singapore, and China. The role blends customer success, onboarding, feedback, relationship management, and market expansion—giving you broad impact in scaling both the product and business.
Key Responsibilities
Customer Adoption & Retention
- Develop trusted advisor relationships with installer partners to maximise value from GreenSketch.
- Onboard new partners and guide them through seamless platform adoption.
- Drive engagement and retention by ensuring installers see early ROI and long-term benefits.
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Product & Workflow Integration
- Conduct product demos, workshops, and hands-on training to upskill users.
- Help installers integrate AI-powered capabilities into their sales processes.
- Collect and act on feedback to inform platform improvements in collaboration with Product.
Market & Growth Expansion
- Identify opportunities to expand or deepen relationships with UK installers and distributors.
- Support pilot programmes and engage early adopter customers to accelerate adoption.
- Contribute to UK localisation efforts (market strategies, localisation campaigns).
- Represent GreenSketch at industry events, exhibitions, and conferences.
Sales & Onboarding Support
- Work closely with Sales and Marketing to drive installer acquisition and growth.
- Develop and share best practices for onboarding and customer success as the UK business scales.
What Success Looks Like
✅ New installers complete onboarding + first live project within deadlines. ✅ Installers achieve quick, tangible value from platform features. ✅ Growth in active engagement, retention, and long-term platform utilisation. ✅ High customer satisfaction through continuous maintenance. ✅ Customer feedback directly shapes product improvements. ✅ Expansion of the UK installer network through effective partnerships.
Required Qualifications & Experience
- Proven sales experience in the UK residential/commercial renewable energy sector, ideally in:
- Solar PV
- Battery storage
- Relationship-building skills—successfully engaging installers, distributors, and partners.
- Hands-on experience in Customer Success, Account Management, Technical Sales, or customer-facing roles.
- Deep knowledge of the UK renewable energy market and installer landscape.
- Strong soft skills—presentation, communication, and confidence in:
- Delivering technical software demos
- Facilitating customer training sessions
- Self-driven & adaptive—comfortable in a fast-paced, international environment.
- Organised, detail-oriented to manage complex workflows.
- Gravity to travel for customer visits, events, and training sessions across the UK (~40% of time).
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Preferred (Nice-to-Have) Experience
- SaaS/cloud-based platform experience (familiarity with software adoption).
- Experience training and onboarding clients to new software.
- Hands-on knowledgable of installer workflows (design, quoting, installation).
- Understanding of residential PV system design/installation.
- Background in startup ecosystems, particularly in sales or product growth.
Working Relationships
- Internal Collaborators: Customer Success, Product Support, Marketing, Sales
- External Stakeholders: Installers, distributors, partners, industry channel contacts
Travel Requirements
Willingness to travel up to 40% of working time within the assigned region.
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