How you stack up

1Upload CV

2CV fit score

3Improve your CV

Upload your CV to see how well it fits this job role

?%

Sign up to upload your CV

Customer Success Manager - UK

You will own the end-to-end customer experience for regional customers -- blending technical onboarding/implementations, in-timezone support coverage and post-implementation success. You’ll handle tactical ticket and onboarding work, act as an escalation partner for technical issues, and develop customer relationships that drive adoption and expansion as our EMEA book grows. What you’ll do Own the customer lifecycle end-to-end independently, serving as a single point of contact for the customer. Lead solution design, configuration, onboarding, adoption, and ongoing success to accelerate time-to-value and drive long-term customer outcomes. Act as a technical escalation partner and subject-matter advisor, collaborating with Product and Engineering on fixes and improvements. Translate product usage into business outcomes, lead strategic customer conversations (QBRs), and maintain customer health to support retention and expansion. Triage and resolve customer issues to minimize downtime and meet SLAs, providing in-timezone coverage to support the global support team. Skills Strong customer and stakeholder management, able to lead executive conversations and translate technical detail into business impact. Proven delivery of implementations and high-quality customer-facing deliverables. Technically astute with strong understanding of SaaS concepts, integrations and practical troubleshooting. Excellent written and verbal communication and a pragmatic, bias-for-action approach. Fluency in English and French is required. Requirements Experience in a US-based early-stage B2B SaaS environment is essential. At least 5 years’ experience in customer success, professional services, solutions consulting or a related customer-facing technical role at a cloud/SaaS company, with evidence of managing larger customer relationships. Willingness to work flexible hours (including evening overlap) to collaborate with US teams is essential. Comfortable operating autonomously and in ambiguity, with a strong sense of ownership and cross-functional collaboration. Legally authorized to work in the UK Bachelor’s degree or equivalent experience \n

Reasons to use Rodeo

I’m in my final year doing Economics and I don’t know whether to apply for grad schemes now or do a masters first. What do you think?

Honest answer — it depends on where you want to end up. A lot of top grad schemes (Big 4, civil service, banking) don’t need a masters. Let’s look at the ones you’d be competitive for now, and we can decide if a masters actually adds anything.

Also worth knowing: most autumn 2026 applications are open now. Timing matters more than you think.

Start with a chat, not a search bar

Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.

It searches the market for you

Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.

Only hits

No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.

About Ketch Ketch is redefining responsible data use for the AI era. Our Data Permissioning Platform helps companies manage data privacy, consent, and compliance—while enabling privacy-safe data activation across devices, systems, and third-party applications. Global brands rely on Ketch to support GDPR, CCPA/CPRA, and modern data governance initiatives.