WorkWave
Customer Success Manager
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At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to security services. With over 8,000 customers around the globe, our platform helps these hardworking service professionals run and grow their businesses from end to end.
We don’t just provide software; we provide the operational backbone that helps our clients thrive in complex market conditions. As we head into 2026, we are doubling down on product innovation—specifically in AI, scheduling, and analytics—to ensure our platform remains the definitive source of truth for our customers.
You will join a high-impact, customer-focused Customer Success team that is being transformed within the global business. We are the bridge between our client’s business goals and the technical power of our platform. Our team culture is built on accountability. We are the main point of contact for our clients, providing the consistency and trust required to drive long-term success. We are collaborative, agile, and constantly evolving to adjust to demand, ensuring that our clients are not just using our software, but leveraging it to its full potential.
About You:
- Tech-forward, customer-obsessed, and ready to take ownership of a portfolio of business relationships.
- Demonstrated a Customer Centric mindset in a customer facing role previously.
- Tech-Fluent Mindset: Naturally curious about software and how it works.
- AI-Curiosity: Actively looks for ways to leverage AI tools in daily workflow.
- The Courage for Hard Conversations: Emotional intelligence to navigate difficult conversations.
- Analytical Rigor: Comfortable looking at data to tell a story.
- Proactive Problem Solving: Sees changes in engagement or usage and wants to know why and how to prevent.
What You'll Do:
- Own the Client Relationship: Serve as the main point of contact for your accounts.
- Drive Proactive Growth: Anticipate client needs and identify opportunities for expansion.
- Master the Product: Become the internal expert for your clients.
- Advocate for the Product: Feed insights back to Product and Engineering teams.
- Navigate Complexity: Manage the nuances and complexities of our customer’s needs.
What You'll Bring:
- Experience: 3+ years in SaaS renewals, CS, Professional Services or Account Management.
- SaaS Fluency: Understanding of SaaS metrics (ARR, GRR, NRR, and Churn).
- Tech Stack: Experience with Planhat or a similar CSP is a plus.
- Education: Bachelor’s degree required.
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Salary:
£50,000 - £52,500 a year
In our dedication to salary transparency, we provide a compensation range for sales roles, which is £50,000 in addition to a 5% bonus. The final offer will be dependent on various factors, including the candidate's qualifications, relevant experience, and the organization's budget.
What You Should Know About Us:
- We are laid back but buttoned up. We offer a casual work environment and remote work flexibility and have a passion for developing creative, innovative best in class solutions that directly contribute to the success of our customers.
- We care deeply and deliver service and solutions that make a real difference in the lives of our clients and their businesses.
- We openly accept others as they are and build strong partnerships based on trust.
- Teamwork and collaboration is key to help our colleagues and customers solve their challenges.
- Our team is energetic, fun, naturally inquisitive and eager to make an impact, we invite you to join us!
LOVE WHAT YOU DO, NO MATTER WHERE YOU DO IT:
- Join our Remote-First Global Work Community: WorkWave provides an innovative and dynamic remote-first Global Work Community that encourages growth, creativity, and collaboration. No matter what stage of your career or where you live, WorkWave is your place to be part of a global company with a startup feel, where your ideas matter and your growth is a priority.
A GLOBAL COMPANY WITH A LOCAL PRESENCE:
- WorkWave promotes a healthy work/life balance and provides employees with the flexibility of collaborating in the office or the option to work virtually if desired. Our teams are well versed at working collaboratively in a fully virtual environment.
- Our HQ is based at our state of the art home office in the historic Bell Works complex located in Holmdel Township, New Jersey.
- We have employees in over 30 states, 7 countries and many regional offices - each with their own set of perks and opportunities to give back to the local community.
- Whether you work remotely or take advantage of one of our offices, you’ll find a community of WorkWavers that value diversity, and care deeply about our products, clients, our communities and each other.
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RELAX, WE'VE GOT YOU COVERED:
- Employees can expect a robust benefits package, including health and dental and 401k with company match.
- Find your perfect work/life balance with our Flexible Time Off policy or generous PTO plan (role dependent) and paid holidays.
- Up to 4 weeks paid bonding leave.
- Tuition reimbursement.
- Robust Employee Assistance Program through TotalCare offering free counseling 24/7/365, plus financial counseling, legal guidance, adoption assistance services and much more!
- 24/7 access to virtual medical care with Teladoc.
- Quarterly awards based on peer nominations.
- Regional discounts and perks.
- Opportunities to participate in charitable events and give back to the community.
GROW WITH US:
- We understand the impact of attracting and keeping top talent and reward intellectual curiosity and a thirst for personal and professional growth.
- Encouraging our employees that already have an intimate knowledge of and passion for our products to apply for other roles within our walls just makes sense!
- Our employees have access to extensive video libraries for soft skill and role specific training available 24/7 and live trainings are provided throughout the year.
JOIN OUR WINNING TEAM!
- WorkWave has been recognized with multiple awards for its outstanding products, growth and culture, including the Inc. 5000, SaaS Award, IT World Awards, Globe Awards, Silver Stevie Award for Employer of the Year, and 10X Best Place to Work Inc. Magazine.
- Named one of The Software Report's 3rd annual list of the Top 100 Software Companies of 2022 (worldwide!)
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status: Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At WorkWave, we are dedicated to building a diverse, inclusive and authentic workplace, so if you feel like you could make a great impact in this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles!
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Jessica, London
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