You will work closely with James and the coaching team along with Genflow's wider marketing and operations team, freeing them up to focus on teaching and strategic objectives to build the business and drive revenue, by taking full ownership of the community and cohort logistics.

Key Responsibilities:

• Day to Day Discord Community Management

  • Be the consistent, present face in the Business Mentorship Discord every working day: answering questions, welcoming new members, and keeping the community active and engaged.
  • Post and manage reminders for upcoming coaching calls, masterclasses, and events, making sure members know what is on and why it matters.
  • Moderate community channels, keeping discussion useful and on topic, and flagging anything that needs a coach's attention.
  • Review and give first-line feedback on what members share in the community, such as content, pricing questions, and landing pages, escalating anything that needs deeper coaching input.
  • Spot patterns in the questions members are asking and feed them back to the coaching team, so common blockers get addressed before they hold people back.
  • Keep community resources and pinned materials organised and up to date, so members can always find what they need.

• Operational Management of Cohorts

  • Own the operational calendar for each cohort: scheduling calls, sending reminders across Discord and email, and making sure sessions run on time and are well attended.
  • Track attendance, engagement, and homework completion across each cohort, and follow up directly with members who go quiet or fall behind.
  • Coordinate logistics for live events and masterclasses, including guest speaker scheduling, member groups, and any platform setup needed to run sessions smoothly.
  • Maintain accurate records of member progress and cohort health, and flag at-risk members early so the coaching team can step in.
  • Support onboarding for new members joining a cohort, making sure they understand how the programme works and what to do first.
  • Work closely with the coaching and marketing team to keep cohort operations consistent as the programme scales.

• Consultative Support for Small Business Owners

  • Give members practical, first-line guidance on the core areas the programme covers: content creation, pricing and offers, lead generation, and taking an in-person business online.
  • Review member work such as content, pricing structures, and simple funnels, and give clear, specific feedback grounded in what the programme teaches.
  • Help members get unstuck between coaching calls, pointing them back to the right lesson, resource, or framework when they are not sure what to do next.
  • Build real working knowledge of the Business Mentorship curriculum and James's methodology, so your guidance stays consistent with what is taught live.
  • Know when a member's question needs to be escalated to James, Cam, or Olly, and make that handoff smooth.

General Requirements

• Comfortable working remotely and independently, with the discipline to show up in the community consistently every working day.
• The role can be remote, but you will be required to work UK working hours.
• A warm, clear communicator who can build trust with small business owners, many of whom are personal trainers and service providers new to online business.
• Organised and detail-oriented. Cohorts run on schedules, and members are relying on you to keep them on track.
• Genuinely interested in small business growth, content, and the online education and creator space.
• You will be required to watch all the content on the James Smith Business Mentorship Platform to learn his approach and ensure your input aligns with the methodology.
• Being comfortable on camera to enable you to join and support community members on live calls would be a plus.

Skills & Experience:

• Experience in customer success, community management, coaching operations, or a similar member-facing role.
• Experience managing or moderating an online community, Discord experience is a strong plus.
• A working understanding of small business fundamentals such as pricing, offers, content, and lead generation, or a genuine willingness to learn them quickly.
• Strong written communication skills, much of this role happens in writing, in the Discord and over email.
• Comfortable managing multiple moving parts at once, including schedules, member queries, and cohort tracking, without letting anything slip.
• Exposure to the personal training, coaching, or content creator space is a bonus, but not required.
• Previous experience in a coaching programme, membership, or community-led business as a coordinator, moderator, or support role is a big plus.