Global Health Education Group
Customer Success & Operations Coordinator (HealthTech)
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Global Health Education Group (GHEG)
Global Health Education Group (GHEG) is transforming how healthcare professionals learn in clinical practice. Our Virtual Clinical Experiences platform enables universities, hospitals, and healthcare organizations to create, deliver, and scale authentic clinical learning experiences, connecting thousands of students, clinicians, and educators across the world through innovative digital technology.
Working with leading universities, NHS organizations, and international healthcare partners, GHEG combines expertise in medical education, technology, and implementation to increase clinical training capacity while improving learning quality. Our multidisciplinary team brings together clinicians, academics, learning designers, engineers, and entrepreneurs with a shared mission:
To make every clinical encounter a teachable moment.
As we continue to expand internationally, we are looking for someone who enjoys working directly with customers and helping organizations successfully implement and grow their use of the Virtual Clinical Experiences platform: www.clinicalexperience.app
Role Description
The Customer Success & Operations Coordinator is a full-time hybrid role based in Greater London, with flexibility to work remotely. You will play a central role in ensuring that new universities, hospitals, and healthcare organizations successfully adopt the platform. From the moment a customer joins us, you will coordinate onboarding, training, and implementation activities, helping clinicians, educators, and administrators feel confident using the platform.
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You will also provide day-to-day operational support, coordinate customer requests, manage onboarding projects, maintain support resources, and work closely with our Product, Engineering, and Clinical Education teams to continuously improve the customer experience.
This is an exciting opportunity to join a growing international HealthTech company where you will have real ownership, work directly with senior leadership, and help shape the way healthcare education is delivered across the world.
Key Responsibilities
- Lead onboarding and implementation of new universities, hospitals, and healthcare organizations.
- Capture customer feedback, identify emerging needs and opportunities, and work closely with Product and Engineering teams to help shape the future development of the GHEG platform.
- Provide support and ensure timely resolution of customer enquiries.
- Manage customer onboarding, documentation, and implementation plans.
- Coordinate operational activities including scheduling, reporting, and platform administration.
- Monitor successful adoption of the platform.
- Maintain knowledge base articles, onboarding materials, and support documentation.
- Help develop scalable customer success processes as GHEG continues to grow internationally.
- Build trusted relationships with customers and become a key point of contact throughout their journey.
Qualifications
We're looking for someone who is organized, proactive, and enjoys helping customers succeed.
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Essential
- Excellent customer service and relationship management skills.
- Outstanding written and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Experience coordinating projects, onboarding programs, or operational workflows.
- Comfortable working with digital platforms, CRM systems, ticketing tools, and Microsoft Office.
- A proactive mindset with excellent problem-solving skills and attention to detail.
- Ability to work independently while collaborating effectively across multidisciplinary teams.
Desirable
- Experience in Customer Success, Operations, Project Coordination, or Implementation.
- Experience within HealthTech, Healthcare, Medical Education, or Higher Education.
- Experience delivering customer onboarding or training.
- Familiarity with software platforms and customer support processes.
- Relevant degree or equivalent practical experience in Business, Operations, Healthcare, Education, or a related discipline.
Why Join GHEG?
- Help transform healthcare education on an international scale.
- Work with leading universities, hospitals, and healthcare organizations.
- Join a fast-growing mission-led HealthTech company.
- Take ownership from day one and make a genuine impact.
- Work alongside clinicians, educators, technologists, and entrepreneurs.
- Enjoy flexible hybrid working and significant opportunities for personal growth as the company continues to expand.
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