Autodesk
Customer Success Readiness Manager
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Customer Success Readiness Manager
Customer Success Readiness Manager
Job Requisition ID # 26WD99513
About the Role
Position Overview
Autodesk’s Customer Success organization helps customers achieve measurable business outcomes through consistent, scalable success experiences. The CS Readiness team supports this mission through:
- Field readiness
- Adoption reinforcement
- Process alignment
- Knowledge and content enablement
- Operational visibility
- AI / automation capabilities
We are looking for a Customer Success Readiness Manager to help strengthen how CS Readiness operates, scales, and delivers impact.
This role will report to the Senior Manager, CS Readiness and will manage and develop a team of readiness professionals. The manager will provide coaching, prioritization support, and execution guidance while helping translate business priorities into clear plans and measurable outcomes.
The ideal candidate is a strong people leader who can:
- Operate in a complex, cross-functional environment
- Drive consistency in execution
- Partner effectively with Field Leads, Customer Success Design, Business Excellence, GTME, Operations, and other stakeholders
Responsibilities
- Manage, coach, and develop a team of CS Readiness professionals
- Translate business and team priorities into:
- Clear execution plans
- Ownership assignments
- Timelines
- Success measures
- Support the CS Readiness operating model through:
- Clearer intake
- Qualification
- Prioritization
- Resource allocation
- Execution rhythms
- Feedback loops
- Partner with Field Leads and cross-functional stakeholders to align capacity with priority work
- Build consistency in how readiness work is: -Scoped -Delivered -Reinforced -Measured
- Help team members grow beyond execution support into: -Readiness scoping -Process understanding -Knowledge/content enablement -Adoption reinforcement -Continuous improvement
- Identify:
- Risks
- Capacity constraints
- Execution gaps
- Improvement opportunities
- Use tools, reporting, and operational visibility to support:
- Prioritization
- Workload management
- Adoption tracking
- Data-informed decisions
- Foster an inclusive, collaborative, and high-performing team environment
- Navigate ambiguity and changing priorities with: -Sound judgment -Clear communication
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Requirements
Minimum Qualifications
- 8+ years of experience in:
- Customer Success, readiness, enablement, operations
- Program management, consulting, or a related function
- Experience managing, coaching, or developing individuals or teams
- Strong understanding of:
- Customer success
- Field readiness
- Enablement
- Adoption
- Operational execution in a SaaS or technology environment
- Proven ability to translate business priorities into structured plans with measurable execution
- Strong stakeholder management skills in a matrixed organization
- Experience improving:
- Ways of working
- Operating models
- Processes
- Execution rhythms
- Strong communication, prioritization, and decision-making skills
- Analytical mindset with the ability to use:
- Data
- Feedback
- Operational signals to inform decisions
- High emotional intelligence and ability to coach, motivate, and support team members through change
Preferred Qualifications
- Experience leading:
- Readiness
- Enablement
- Customer success
- Operations
- Program execution teams
- Experience with:
- Field teams
- Customer Success
- Business Excellence
- GTME
- Operations
- Support for initiatives in:
- Adoption
- Change management
- Process improvement
- Knowledge management
- Content enablement
- Familiarity with:
- Intake/prioritization models
- Pipeline visibility
- Adoption measurement
- Feedback-loop mechanisms
- Ability to balance:
- People leadership
- Hands-on operational support when needed
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Job Level
M3 / Manager 3
About Autodesk
Welcome to Autodesk!
Amazing things are created daily with our software: greenest buildings, cleanest cars, smartest factories, and biggest hits in motion pictures.
We empower innovators to turn their ideas into reality, transforming how things are made—and what can be made.
At Autodesk, we take great pride in our culture. Here’s what it stands for:
- How we work and treat each other
- How we connect with customers and partners
- Our commitment to benefit society
As an Autodesker, you'll do meaningful work that helps build a better world—designed and made for all.
Ready to shape the world and your own future? Join us!
Salary Transparency
Salary is part of Autodesk’s competitive compensation package, structured around:
- Your experience and geographic location
- Base salaries
- Annual cash bonuses
- Commissions (for sales roles)
- Stock grants
- A comprehensive benefits package
Belonging
We take pride in cultivating a culture of belonging, where everyone can thrive. Learn more here.
(Coming from existing contractors or consultants? Please search for internal roles and apply there.)
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