Honeywell Technologies
Customer Success Rep II [Life Sciences]
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Job Description
#Customer Success Rep II (Life Sciences)
We have an opportunity for a Customer Success Rep II (Life Sciences) to join Honeywell in the UK.
You will be responsible for:
- Building and maintaining strong relationships with customers
- Ensuring their success and satisfaction with our products and services
- Acting as the main point of contact for customers
- Addressing their inquiries, concerns, and escalations
In this remote role, you will:
- Focus on customer satisfaction and retention
- Drive revenue growth through sales insights
- Identify upsell opportunities
- Contribute to shaping future product and service offerings
- Travel ~25% across the UK, Ireland, and Northern Europe
##About Honeywell
For over 100 years, Honeywell has driven innovation. We connect global communities and empower our employees to support meaningful causes worldwide. Our commitment stems from integrity and excellence in every aspect of our operations.
Why Join Us?
- A culture that promotes inclusion, diversity, and innovation within a global environment
- Market-specific training and ongoing personal development
- Support from experienced leaders
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##Key Responsibilities
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Build customer relationships through:
- Regular check-ins
- Strategic reviews
- Proactive engagement
-
Develop Customer Success Plans driving:
- Adoption of our solutions
- Measurable value
- Regulatory-aligned outcomes
-
Monitor:
- Customer health
- Usage trends
- Risks
-
Maintain accurate CRM records and renewal forecasts
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Lead the full renewal cycle by:
- Presenting ROI analysis
- Identifying upsell/expansion opportunities
-
Act as the customer advocate, focusing on:
- Gathering feedback
- Influencing product improvements
- Coordinating cross-functional support
-
Manage:
- Inquiries and escalations
- Onboarding processes
-
Ensure smooth customer adoption and satisfaction
##Key Skills And Qualifications
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Experience in Customer Success / SaaS (preferred)
-
Bachelor’s degree in Biology, Healthcare, Marketing, or a related field
-
Strong record of success in Life Science industry (highly preferred)
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Ability to:
- Build and maintain customer relationships
- Problem-solve effectively
- Negotiate with partners
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Proficiency in:
- Salesforce
- Customer success tools (e.g., Gainsight)
##Our Offer
A dynamic work environment that welcomes:
-
Diversity
-
Innovation
-
Global collaboration
-
Equal opportunity employer: Discrimination, harassment, or retaliation based on race, religion, colour, gender, age, disability status, or other protected factors is not tolerated. Accommodation requests for candidates with disabilities will be considered.
Join Honeywell’s global team of thinkers, innovators, and visionaries—let us create what’s next!
####TheFutureIsWhatWeMakeIt
##About Honeywell
Honeywell partners with organizations to tackle complex challenges in:
- Automation
- Aviation solutions
- Energy transition
Our business segments include:
- Aerospace Technologies
- Building Automation
- Energy and Sustainability Solutions
- Industrial Automation
Backed by Honeywell Forge software, we help make the world smarter, safer, and more sustainable.
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