FranScape
Customer Success Specialist
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Help ambitious businesses grow. Grow your career. Grow your earnings.
Franscape is an award-winning SaaS platform built by franchise professionals who couldn't find software capable of supporting growing multi-location businesses, so we built it ourselves. Today, we help businesses streamline operations, improve visibility and scale with confidence, from a single site to global networks.
We've grown through listening to our customers, continually improving our platform, and investing in our people. As Franscape grows, so do the opportunities for our team.
What you'll be doing
This is far more than a customer support role.
You'll become a trusted advisor to our customers, helping them get the very best from Franscape while identifying opportunities to grow their business and ours.
You'll:
- Lead customer onboarding and deliver engaging online demonstrations.
- Build strong relationships with business owners and decision-makers.
- Conduct regular customer success reviews.
- Identify opportunities for additional users, products, training and consultancy.
- Generate referrals, testimonials and case studies.
- Work closely with Product and Technical teams to continually improve the customer experience.
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Who we're looking for
You'll be someone who:
- Loves building relationships and helping businesses succeed.
- Is commercially minded and naturally curious.
- Enjoys spotting opportunities and achieving targets.
- Is confident presenting and communicating with customers.
- Is organised, proactive and self-motivated.
- Thrives working as part of a collaborative team.
Skills & Experience
Ideally you'll have:
- Experience in Customer Success, Account Management, Business Development or a commercial customer-facing role (preferably within SaaS).
- Strong relationship-building and communication skills.
- Experience using CRM systems.
- Confidence delivering online demonstrations and training.
- The ability to manage multiple customer accounts effectively.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience within franchising, multi-site businesses or membership organisations would be an advantage but isn't essential.
What you'll receive
- Competitive basic salary.
- Uncapped bonus scheme — your earning potential is unlimited.
- Ongoing training and career development.
- The opportunity to help shape an award-winning SaaS platform.
- A supportive, ambitious team where your ideas genuinely matter.
If you enjoy helping customers succeed, uncovering commercial opportunities and want to be rewarded for the value you create, we'd love to hear from you.
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Jessica, London
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